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Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
- Pierre Schiller
- Pierre_Schiller
- 2 yrs ago
- 13 replies
- 956
- 1
- Pierre Schiller2 yrs ago
- Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
- Paul Kardos
- Paul_Kardos
- 2 yrs ago
- 10 replies
- 31
- Paul Kardos2 yrs ago
- Issues
Animation Skewed -- Help?
The animation has a skewed angle with the closest side smaller and farthest side larger relative to the angle of perspective. This results in the entire animation at about a 30° angle toward the…
- Ronald Flowers
- Ronald_Flowers
- 7 mths ago
- 9 replies
- 36
- GongfuTigerModerator7 mths ago
- Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
- Augustine Orji
- Augustine_Orji
- 1 yr ago
- 8 replies
- 117
- 1
- Augustine Orji1 yr ago
- Issues
Just upgrade to starter but no time value.
where is my 180mins?
- Chia-Ming Cheng
- ChiaMing_Cheng
- 2 yrs ago
- 8 replies
- 51
- GongfuTigerModerator2 yrs ago
- Issues
Stuck in loading
I created new project. But an empty error window was popped and then my account was stuck in loading... help please.
- Sungwook Bang
- Sungwook_Bang
- 11 mths ago
- 7 replies
- 57
- GongfuTigerModerator10 mths ago
- Issues
Import recommended for Unreal Engine presets missing
Hi, I checked everything on youtube and your forums, and UX in tutorials does not align with your current interface. Do you have any updated resources or plan to update the unreal compatibility or…
- Julian Garcia Blanquez
- Julian_Garcia_Blanquez
- 2 mths ago
- 6 replies
- 20
- Graeme Kennedy1 mth ago
- Issues
- Fix pending
- Fix pending
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
- Sam SMITH
- Sam_SMITH
- 2 yrs ago
- 6 replies
- 68
- 1
- GongfuTigerModerator2 yrs ago
- Issues
How can i find my access code?
- Sherkhan Nabi
- Sherkhan_Nabi
- 2 yrs ago
- 6 replies
- 73
- 2
- Chaoticlock2 yrs ago
- Issues
Default character missing from menu
guys i dont know how to pick the default character with root bone fixed option i also dont have the export fbx option with those
- Marcin Glowski
- Marcin_Glowski
- 3 mths ago
- 5 replies
- 33
- Seokjun Jin2 mths ago
- Issues
- Fix pending
- Fix pending
I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
- Santos Franco
- Santos_Franco
- 1 yr ago
- 5 replies
- 37
- Santos Franco1 yr ago
- Issues
FBX doesn't look good.
Once created, the animation looked good in preview. First I tried to import fbx into blender. I didn't recognize the skeleton, this is how it looked. After that,…
- Vitalii Iandulov
- Vitalii_Iandulov
- 2 yrs ago
- 5 replies
- 60
- 1
- Chetan Gogoi2 yrs ago
- Issues
Iclone 8 import no longer working
I used to be able to drag an drop fbx into iclone 8, now I am getting an error. I tried to manually put in the deep motion profile, but it still does not work.
- Duncan Harmon
- Duncan_Harmon
- 2 mths ago
- 4 replies
- 17
- Lukas Lundberg2 mths ago
- Issues
- Acknowledged
- Acknowledged
Can't Create an Animation
Everytime I start a job on creating an animation, it shows an empty window. When I press OK, it's stuck on "Initializing process" forever. Anyone also experiencing this issue atm? Please help!
- Jumel Josh Bigornia
- Jumel_Josh_Bigornia
- 9 mths ago
- 4 replies
- 48
- Jumel Josh Bigornia9 mths ago
- Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
- Orji Augustine Nkemjika
- Orji_Augustine_Nkemjika
- 1 yr ago
- 4 replies
- 88
- 1
- Orji Augustine Nkemjika1 yr ago
- Issues
Page is stuck at "Creating Animation"
Hi! I uploaded a custom FBX and footage but once I begin the upload the progress bar stays empty at "Creating Animations.." what could have caused this and how might I fix it? Thank you!
- Mel Lamomarco
- Mel_Lamomarco
- 2 yrs ago
- 4 replies
- 51
- Mel Lamomarco2 yrs ago
- Issues
Does not deduct minutes, from Animations removed.
I was wondering why when I delete a motion from library that my account is not re-credited?
- Sam SMITH
- Sam_SMITH
- 2 yrs ago
- 4 replies
- 60
- Sam SMITH2 yrs ago
- Issues
I get a blank page after i click on "Create" for animation
So I'm trying to make an animation, I inserted the video, did the settings then once i clicked on "Create" button i start to see a blank page, like just a white screen.…
- Usama Alabbas
- Usama_Alabbas
- 2 mths ago
- 3 replies
- 33
- 1
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Acknowledged
- Acknowledged
Cant upload any 20 sec or less video
When I try to upload videos with characters on white background, theres error
- JonesJ
- EloiseJ
- 2 mths ago
- 3 replies
- 13
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Solved
- Solved
Animate 3D doesn't go past "Starting job, please wait"
It's been a day and a half with the screen only showing "Starting job, please wait..." after I hit create on Animate 3D. Why is it taking so long? Is it really loading or is it a bug?…
- Eduardo M. A. R.
- Eduardo_M_A_R
- 4 mths ago
- 3 replies
- 30
- DeepMotion_AdminAdmin4 mths ago
- Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
- Cher Chiu
- Cher_Chiu
- 1 yr ago
- 3 replies
- 65
- GongfuTigerModerator1 yr ago
- Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
- Zoure Clement
- Zoure_Clement
- 1 yr ago
- 3 replies
- 11
- Zoure Clement1 yr ago
- Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
- Michael Asante
- Michael_Asante
- 2 yrs ago
- 3 replies
- 65
- 2
- Nicky-DeepMotion1 yr ago
- Issues
I can't load my rigged character, it gives an error
- Ahmet Karabulut
- Ahmet_Karabulut
- 2 yrs ago
- 3 replies
- 43
- 2
- Nicky-DeepMotion1 yr ago
- Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
- Mike N
- Mike_N
- 2 yrs ago
- 3 replies
- 35
- Ergin D2 yrs ago
- Issues

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