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Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
Pierre Schiller
Pierre_Schiller
2 yrs ago
13
replies
1191
1
Last reply
Pierre Schiller
2 yrs ago
Issues
Login failed
can not logged in my account. After creating account i go for Sign in but it always loading and can not go to my account. I tried it other browser but unsuccessful. So please help me.
Sayandeep Adak
Sayandeep_Adak
1 yr ago
1
reply
174
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
i can't sign in 😑
😑
Sepehr Zandevakili
Sepehr_Zandevakili
2 yrs ago
171
Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
Orji Augustine Nkemjika
Orji_Augustine_Nkemjika
updated
2 yrs ago
4
replies
143
1
Last reply
Orji Augustine Nkemjika
2 yrs ago
Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
Augustine Orji
Augustine_Orji
2 yrs ago
8
replies
133
1
Last reply
Augustine Orji
2 yrs ago
Issues
DAZ3d custom character upload error (joints with spaces)
Hi there, I was very excited to see the video you recently uploaded about custom characters from DAZ3d, but when I follow along with the video instructions: https://www.youtube.…
Kevin Generic
Kevin_Generic
2 yrs ago
4
replies
76
Last reply
Ice Spinks
1 mth ago
Issues
How can i find my access code?
Sherkhan Nabi
Sherkhan_Nabi
2 yrs ago
6
replies
75
2
Last reply
Chaoticlock
2 yrs ago
Issues
FBX doesn't look good.
Once created, the animation looked good in preview. First I tried to import fbx into blender. I didn't recognize the skeleton, this is how it looked. After that,…
Vitalii Iandulov
Vitalii_Iandulov
3 yrs ago
5
replies
74
1
Last reply
Chetan Gogoi
3 yrs ago
Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
Sam SMITH
Sam_SMITH
3 yrs ago
6
replies
72
1
Last reply
GongfuTiger
Moderator
2 yrs ago
Issues
Can't access: still loading... please wait...
I can't access any products. The screen was: "still loading... please wait...". And then, "A network error occurred. This could be a dropped internet connection or a potential CORS issue.…
Le Tran Trung Nghia
Le_Tran_Trung_Nghia
1 yr ago
70
1
Issues
Stuck in loading
I created new project. But an empty error window was popped and then my account was stuck in loading... help please.
Sungwook Bang
Sungwook_Bang
1 yr ago
7
replies
69
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
Michael Asante
Michael_Asante
2 yrs ago
3
replies
69
2
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
Sophie Nguyen
Sophie_Nguyen
2 yrs ago
1
reply
69
1
Last reply
GongfuTiger
Moderator
2 yrs ago
Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
Cher Chiu
Cher_Chiu
1 yr ago
3
replies
67
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Does not deduct minutes, from Animations removed.
I was wondering why when I delete a motion from library that my account is not re-credited?
Sam SMITH
Sam_SMITH
3 yrs ago
4
replies
64
Last reply
Sam SMITH
3 yrs ago
Issues
Animate 3D Cloud Load error
Hello , how are you? I am currently trying to create a project with the Animate 3D Cloud solution but the screen just shows a continuous loading bar until I get an error prompt.
Jacob Rosa
Jacob_Rosa
3 yrs ago
3
replies
56
Last reply
Jacob Rosa
3 yrs ago
Issues
Page is stuck at "Creating Animation"
Hi! I uploaded a custom FBX and footage but once I begin the upload the progress bar stays empty at "Creating Animations.." what could have caused this and how might I fix it? Thank you!
Mel Lamomarco
Mel_Lamomarco
3 yrs ago
4
replies
55
Last reply
Mel Lamomarco
3 yrs ago
Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
2
replies
54
1
Last reply
Ergin D
2 yrs ago
Issues
Just upgrade to starter but no time value.
where is my 180mins?
Chia-Ming Cheng
ChiaMing_Cheng
2 yrs ago
8
replies
52
Last reply
GongfuTiger
Moderator
2 yrs ago
Issues
Exported Wrong angle
show correctly in 3d preview but when exporting, side angel is exported.
Bhai Dupare
Bhai_Dupare
1 yr ago
1
reply
50
1
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Can't Create an Animation
Everytime I start a job on creating an animation, it shows an empty window. When I press OK, it's stuck on "Initializing process" forever. Anyone also experiencing this issue atm? Please help!
Jumel Josh Bigornia
Jumel_Josh_Bigornia
1 yr ago
4
replies
49
Last reply
Jumel Josh Bigornia
1 yr ago
Issues
Character create and upload Infinite loading
i try to create Character or upload but the loading is again and again. so i cant start this software. what should i do?
Choi Duhyeok
Choi_Duhyeok
2 yrs ago
2
replies
48
1
Last reply
Choi Duhyeok
2 yrs ago
Issues
Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
1
reply
46
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Stuck at "Initializing process" indefinitely
I'm attempting to generate an animation with a ReadyPlayerMe avatar in Animate 3D and it has been stuck at "Initializing process" for several hours. I haven't run into any issues with this specific…
Braden Roy
Braden_Roy
1 yr ago
2
replies
44
Last reply
Braden Roy
1 yr ago
Issues
I can't load my rigged character, it gives an error
Ahmet Karabulut
Ahmet_Karabulut
2 yrs ago
3
replies
44
2
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
1
2
3
4
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