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Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
Michael Asante
Michael_Asante
2 yrs ago
3
replies
65
2
Nicky-DeepMotion
1 yr ago
Issues
I can't load my rigged character, it gives an error
Ahmet Karabulut
Ahmet_Karabulut
2 yrs ago
3
replies
43
2
Nicky-DeepMotion
1 yr ago
Issues
How can i find my access code?
Sherkhan Nabi
Sherkhan_Nabi
2 yrs ago
6
replies
73
2
Chaoticlock
2 yrs ago
Issues
I get a blank page after i click on "Create" for animation
So I'm trying to make an animation, I inserted the video, did the settings then once i clicked on "Create" button i start to see a blank page, like just a white screen.…
Usama Alabbas
Usama_Alabbas
2 mths ago
3
replies
33
1
DeepMotion_Admin
Admin
2 mths ago
Issues
Acknowledged
Acknowledged
Website Stuck at "Still loading, please wait..."
Hi, I can't work with the website today as I can't acces the dashboard. I tried to delete the cache, log in again, on an other computer, an other web browser....…
Clement Vitroly
Clement_Vitroly
10 mths ago
1
reply
26
1
GongfuTiger
Moderator
10 mths ago
Issues
Deformation issues
Testing a pose with a custom character resulted in this. My guess is bone rotation? Armature works fine in blender and Unreal. The rotoscope shows that the pose was tracked quite well.…
Aldebaran De Tauro
Aldebaran_De_Tauro
11 mths ago
1
reply
15
1
Aldebaran De Tauro
11 mths ago
Issues
Can't access: still loading... please wait...
I can't access any products. The screen was: "still loading... please wait...". And then, "A network error occurred. This could be a dropped internet connection or a potential CORS issue.…
Le Tran Trung Nghia
Le_Tran_Trung_Nghia
1 yr ago
61
1
Issues
Exported Wrong angle
show correctly in 3d preview but when exporting, side angel is exported.
Bhai Dupare
Bhai_Dupare
1 yr ago
1
reply
48
1
GongfuTiger
Moderator
1 yr ago
Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
Augustine Orji
Augustine_Orji
1 yr ago
8
replies
117
1
Augustine Orji
1 yr ago
Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
Orji Augustine Nkemjika
Orji_Augustine_Nkemjika
1 yr ago
4
replies
88
1
Orji Augustine Nkemjika
1 yr ago
Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
2
replies
48
1
Ergin D
1 yr ago
Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
Pierre Schiller
Pierre_Schiller
2 yrs ago
13
replies
956
1
Pierre Schiller
2 yrs ago
Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
Sam SMITH
Sam_SMITH
2 yrs ago
6
replies
68
1
GongfuTiger
Moderator
2 yrs ago
Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
Sophie Nguyen
Sophie_Nguyen
2 yrs ago
1
reply
49
1
GongfuTiger
Moderator
2 yrs ago
Issues
This issues clear please
Sorry something went wrong processing this job, no animation time will be deducted from your account. If the problem continues please contact DeepMotion Support.
Harish Arun
Harish_Arun
2 yrs ago
18
1
Issues
Character create and upload Infinite loading
i try to create Character or upload but the loading is again and again. so i cant start this software. what should i do?
Choi Duhyeok
Choi_Duhyeok
2 yrs ago
2
replies
46
1
Choi Duhyeok
2 yrs ago
Issues
high volume que issue
so i paid and i have been waiting for three hours for a 15 second animation to get in que, what is happening? how long will it take to start the process i just want to know because my first trial…
Mariam Ozzy
Mariam_Ozzy
2 yrs ago
19
1
Issues
FBX doesn't look good.
Once created, the animation looked good in preview. First I tried to import fbx into blender. I didn't recognize the skeleton, this is how it looked. After that,…
Vitalii Iandulov
Vitalii_Iandulov
2 yrs ago
5
replies
60
1
Chetan Gogoi
2 yrs ago
Issues
Import recommended for Unreal Engine presets missing
Hi, I checked everything on youtube and your forums, and UX in tutorials does not align with your current interface. Do you have any updated resources or plan to update the unreal compatibility or…
Julian Garcia Blanquez
Julian_Garcia_Blanquez
2 mths ago
6
replies
20
Graeme Kennedy
1 mth ago
Issues
Fix pending
Fix pending
Previewer error
Hi, I got an issue each time after an animation is created and I can't preview as I got the error : "error on initilizing the previewer, please try again" Thanks !
Clement Vitroly
Clement_Vitroly
3 mths ago
1
reply
30
DeepMotion_Admin
Admin
2 mths ago
Issues
Acknowledged
Acknowledged
Cant upload any 20 sec or less video
When I try to upload videos with characters on white background, theres error
JonesJ
EloiseJ
2 mths ago
3
replies
13
DeepMotion_Admin
Admin
2 mths ago
Issues
Solved
Solved
i cant scroll on any edit options(hair .face.glasses.etc) on the created avator
KOSGEI ALPHA
KOSGEI_ALPHA
2 mths ago
1
reply
5
DeepMotion_Admin
Admin
2 mths ago
Issues
Solved
Solved
Iclone 8 import no longer working
I used to be able to drag an drop fbx into iclone 8, now I am getting an error. I tried to manually put in the deep motion profile, but it still does not work.
Duncan Harmon
Duncan_Harmon
2 mths ago
4
replies
17
Lukas Lundberg
2 mths ago
Issues
Acknowledged
Acknowledged
Default character missing from menu
guys i dont know how to pick the default character with root bone fixed option i also dont have the export fbx option with those
Marcin Glowski
Marcin_Glowski
3 mths ago
5
replies
33
Seokjun Jin
2 mths ago
Issues
Fix pending
Fix pending
Avaturn Feature is greyed out and not available
Avaturn Feature is greyed out and not available
Mohit Bansal
Mohit_Bansal.4
3 mths ago
1
reply
16
DeepMotion_Admin
Admin
3 mths ago
Issues
1
2
3
4
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