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Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
- Michael Asante
- Michael_Asante
- 2 yrs ago
- 3 replies
- 65
- 2
- Nicky-DeepMotion1 yr ago
- Issues
I can't load my rigged character, it gives an error
- Ahmet Karabulut
- Ahmet_Karabulut
- 2 yrs ago
- 3 replies
- 43
- 2
- Nicky-DeepMotion1 yr ago
- Issues
How can i find my access code?
- Sherkhan Nabi
- Sherkhan_Nabi
- 2 yrs ago
- 6 replies
- 73
- 2
- Chaoticlock2 yrs ago
- Issues
I get a blank page after i click on "Create" for animation
So I'm trying to make an animation, I inserted the video, did the settings then once i clicked on "Create" button i start to see a blank page, like just a white screen.…
- Usama Alabbas
- Usama_Alabbas
- 2 mths ago
- 3 replies
- 33
- 1
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Acknowledged
- Acknowledged
Website Stuck at "Still loading, please wait..."
Hi, I can't work with the website today as I can't acces the dashboard. I tried to delete the cache, log in again, on an other computer, an other web browser....…
- Clement Vitroly
- Clement_Vitroly
- 10 mths ago
- 1 reply
- 26
- 1
- GongfuTigerModerator10 mths ago
- Issues
Deformation issues
Testing a pose with a custom character resulted in this. My guess is bone rotation? Armature works fine in blender and Unreal. The rotoscope shows that the pose was tracked quite well.…
- Aldebaran De Tauro
- Aldebaran_De_Tauro
- 11 mths ago
- 1 reply
- 15
- 1
- Aldebaran De Tauro11 mths ago
- Issues
Can't access: still loading... please wait...
I can't access any products. The screen was: "still loading... please wait...". And then, "A network error occurred. This could be a dropped internet connection or a potential CORS issue.…
- Le Tran Trung Nghia
- Le_Tran_Trung_Nghia
- 1 yr ago
- 61
- 1
- Issues
Exported Wrong angle
show correctly in 3d preview but when exporting, side angel is exported.
- Bhai Dupare
- Bhai_Dupare
- 1 yr ago
- 1 reply
- 48
- 1
- GongfuTigerModerator1 yr ago
- Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
- Augustine Orji
- Augustine_Orji
- 1 yr ago
- 8 replies
- 117
- 1
- Augustine Orji1 yr ago
- Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
- Orji Augustine Nkemjika
- Orji_Augustine_Nkemjika
- 1 yr ago
- 4 replies
- 88
- 1
- Orji Augustine Nkemjika1 yr ago
- Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
- Nao Sakamoto
- Nao_Sakamoto
- 2 yrs ago
- 2 replies
- 48
- 1
- Ergin D1 yr ago
- Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
- Pierre Schiller
- Pierre_Schiller
- 2 yrs ago
- 13 replies
- 956
- 1
- Pierre Schiller2 yrs ago
- Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
- Sam SMITH
- Sam_SMITH
- 2 yrs ago
- 6 replies
- 68
- 1
- GongfuTigerModerator2 yrs ago
- Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
- Sophie Nguyen
- Sophie_Nguyen
- 2 yrs ago
- 1 reply
- 49
- 1
- GongfuTigerModerator2 yrs ago
- Issues
This issues clear please
Sorry something went wrong processing this job, no animation time will be deducted from your account. If the problem continues please contact DeepMotion Support.
- Harish Arun
- Harish_Arun
- 2 yrs ago
- 18
- 1
- Issues
Character create and upload Infinite loading
i try to create Character or upload but the loading is again and again. so i cant start this software. what should i do?
- Choi Duhyeok
- Choi_Duhyeok
- 2 yrs ago
- 2 replies
- 46
- 1
- Choi Duhyeok2 yrs ago
- Issues
high volume que issue
so i paid and i have been waiting for three hours for a 15 second animation to get in que, what is happening? how long will it take to start the process i just want to know because my first trial…
- Mariam Ozzy
- Mariam_Ozzy
- 2 yrs ago
- 19
- 1
- Issues
FBX doesn't look good.
Once created, the animation looked good in preview. First I tried to import fbx into blender. I didn't recognize the skeleton, this is how it looked. After that,…
- Vitalii Iandulov
- Vitalii_Iandulov
- 2 yrs ago
- 5 replies
- 60
- 1
- Chetan Gogoi2 yrs ago
- Issues
Import recommended for Unreal Engine presets missing
Hi, I checked everything on youtube and your forums, and UX in tutorials does not align with your current interface. Do you have any updated resources or plan to update the unreal compatibility or…
- Julian Garcia Blanquez
- Julian_Garcia_Blanquez
- 2 mths ago
- 6 replies
- 20
- Graeme Kennedy1 mth ago
- Issues
- Fix pending
- Fix pending
Previewer error
Hi, I got an issue each time after an animation is created and I can't preview as I got the error : "error on initilizing the previewer, please try again" Thanks !
- Clement Vitroly
- Clement_Vitroly
- 3 mths ago
- 1 reply
- 30
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Acknowledged
- Acknowledged
Cant upload any 20 sec or less video
When I try to upload videos with characters on white background, theres error
- JonesJ
- EloiseJ
- 2 mths ago
- 3 replies
- 13
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Solved
- Solved
i cant scroll on any edit options(hair .face.glasses.etc) on the created avator
- KOSGEI ALPHA
- KOSGEI_ALPHA
- 2 mths ago
- 1 reply
- 5
- DeepMotion_AdminAdmin2 mths ago
- Issues
- Solved
- Solved
Iclone 8 import no longer working
I used to be able to drag an drop fbx into iclone 8, now I am getting an error. I tried to manually put in the deep motion profile, but it still does not work.
- Duncan Harmon
- Duncan_Harmon
- 2 mths ago
- 4 replies
- 17
- Lukas Lundberg2 mths ago
- Issues
- Acknowledged
- Acknowledged
Default character missing from menu
guys i dont know how to pick the default character with root bone fixed option i also dont have the export fbx option with those
- Marcin Glowski
- Marcin_Glowski
- 3 mths ago
- 5 replies
- 33
- Seokjun Jin2 mths ago
- Issues
- Fix pending
- Fix pending
Avaturn Feature is greyed out and not available
Avaturn Feature is greyed out and not available
- Mohit Bansal
- Mohit_Bansal.4
- 3 mths ago
- 1 reply
- 16
- DeepMotion_AdminAdmin3 mths ago
- Issues

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