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Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
- Michael Asante
- Michael_Asante
- 11 mths ago
- 3 replies
- 54
- 2
- Nicky-DeepMotion9 mths ago
- Issues
I can't load my rigged character, it gives an error
- Ahmet Karabulut
- Ahmet_Karabulut
- 1 yr ago
- 3 replies
- 40
- 2
- Nicky-DeepMotion10 mths ago
- Issues
How can i find my access code?
- Sherkhan Nabi
- Sherkhan_Nabi
- 1 yr ago
- 6 replies
- 70
- 2
- Chaoticlock1 yr ago
- Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
- Augustine Orji
- Augustine_Orji
- 8 mths ago
- 8 replies
- 54
- 1
- Augustine Orji7 mths ago
- Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
- Orji Augustine Nkemjika
- Orji_Augustine_Nkemjika
- 8 mths ago
- 4 replies
- 36
- 1
- Orji Augustine Nkemjika8 mths ago
- Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
- Nao Sakamoto
- Nao_Sakamoto
- 10 mths ago
- 2 replies
- 30
- 1
- Ergin D10 mths ago
- Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
- Pierre Schiller
- Pierre_Schiller
- 1 yr ago
- 13 replies
- 772
- 1
- Pierre Schiller1 yr ago
- Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
- Sam SMITH
- Sam_SMITH
- 1 yr ago
- 6 replies
- 62
- 1
- GongfuTigerModerator1 yr ago
- Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
- Sophie Nguyen
- Sophie_Nguyen
- 1 yr ago
- 1 reply
- 25
- 1
- GongfuTigerModerator1 yr ago
- Issues
This issues clear please
Sorry something went wrong processing this job, no animation time will be deducted from your account. If the problem continues please contact DeepMotion Support.
- Harish Arun
- Harish_Arun
- 1 yr ago
- 16
- 1
- Issues
Character create and upload Infinite loading
i try to create Character or upload but the loading is again and again. so i cant start this software. what should i do?
- Choi Duhyeok
- Choi_Duhyeok
- 1 yr ago
- 2 replies
- 40
- 1
- Choi Duhyeok1 yr ago
- Issues
high volume que issue
so i paid and i have been waiting for three hours for a 15 second animation to get in que, what is happening? how long will it take to start the process i just want to know because my first trial…
- Mariam Ozzy
- Mariam_Ozzy
- 1 yr ago
- 18
- 1
- Issues
FBX doesn't look good.
Once created, the animation looked good in preview. First I tried to import fbx into blender. I didn't recognize the skeleton, this is how it looked. After that,…
- Vitalii Iandulov
- Vitalii_Iandulov
- 1 yr ago
- 5 replies
- 47
- 1
- Chetan Gogoi1 yr ago
- Issues
Waited a few months, still didn't get credits
I have waited for a couple of months and it still won't give me my 30 credits. If you could fix this problem that would be great!
- Joehn Revives
- Joehn_Revives
- 2 wk ago
- 1 reply
- 18
- GongfuTigerModerator2 wk ago
- Issues
Can't access: still loading... please wait...
I can't access any products. The screen was: "still loading... please wait...". And then, "A network error occurred. This could be a dropped internet connection or a potential CORS issue.…
- Le Tran Trung Nghia
- Le_Tran_Trung_Nghia
- 1 mth ago
- 13
- Issues
Exported Wrong angle
show correctly in 3d preview but when exporting, side angel is exported.
- Bhai Dupare
- Bhai_Dupare
- 1 mth ago
- 1 reply
- 12
- GongfuTigerModerator1 mth ago
- Issues
reverts back to login page
when initiating an animation job the deep motion reverts back to the login page ,this happens once video is selected and animation starts initializing , need solution ASAP
- Adnan Hassan
- Adnan_Hassan
- 1 mth ago
- 1 reply
- 4
- GongfuTigerModerator1 mth ago
- Issues
I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
- Santos Franco
- Santos_Franco
- 1 mth ago
- 5 replies
- 12
- Santos Franco1 mth ago
- Issues
Login failed
can not logged in my account. After creating account i go for Sign in but it always loading and can not go to my account. I tried it other browser but unsuccessful. So please help me.
- Sayandeep Adak
- Sayandeep_Adak
- 1 mth ago
- 1 reply
- 10
- DeepMotion_AdminAdmin1 mth ago
- Issues
Issue with monthly subscription
Hi, I'm reaching out to you here as I couldn't find a support email. I recently subscribed to the monthly Professional plan, but both in my profile and in my dashboard,…
- Daniel Albas
- Daniel_Albas
- 2 mths ago
- 2 replies
- 18
- Daniel Albas2 mths ago
- Issues
Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
- Kevin Woods
- Kevin_Woods
- 2 mths ago
- 1 reply
- 22
- DeepMotion_AdminAdmin2 mths ago
- Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
- Cher Chiu
- Cher_Chiu
- 3 mths ago
- 3 replies
- 38
- GongfuTigerModerator3 mths ago
- Issues
Can't create another animation with my free account
Not enough animation time available, video is 37.118 seconds long but only 11 second(s) of animation time remaining.
- John Felix
- John_Felix
- 3 mths ago
- 2 replies
- 19
- DeepMotion_AdminAdmin3 mths ago
- Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
- Zoure Clement
- Zoure_Clement
- 4 mths ago
- 3 replies
- 9
- Zoure Clement4 mths ago
- Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
- Serhei Shumski
- Serhei_Shumski
- 7 mths ago
- 1 reply
- 10
- Mikolaj-DeepMotion7 mths ago
- Issues

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