Page is stuck at "Creating Animation"


I uploaded a custom FBX and footage but once I begin the upload the progress bar stays empty at "Creating Animations.."  what could have caused this and how might I fix it? 

Thank you!

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  • Do you have enough remaining animation time left ? You can check the meter of animation time left on the dashboard.

  • My dashboard tells me I have 1 min of animation remaining, and 0 animations made, which reflects that none of my previous attempts have come through. 

      • Ergin D
      • Ergin_D
      • 6 mths ago
      • Reported - view

      Mel Lamomarco , thanks for reporting and sorry you are having issues.  Our engineering team will need to dig in and investigate further but from what we can see so far this may be related to the particular input video you are providing.  Have you tried testing with any other videos, if so did it work or did you see the same results? 

    • Ergin D Thanks for getting back, Egrin! I have tried a few other videos but admittedly with more or less the same setup, so I'll have a go with cleaner footage and keep you posted.

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