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Re: Automatic logout
Hi @Frantisek Harcar , thanks for the feedback regarding this issue, this is a known issue our dev team is actively working on and it will be fixed/addressed soon. Regards, -Ergin
Ergin D
Ergin_D
2 yrs ago
Issues
Reported - view
Re: Daz Genesis 2 Female: no skeleton error?
@David Mouser Thanks for the update, my name is Ergin and I work for DeepMotion. Just wanted to mention our engineers are honing in on an authentication issue that you may have been facing here,…
Ergin D
Ergin_D
2 yrs ago
Issues
Reported - view
Re: Initializing process.... 0% forever
Hi @DM DM and @Nao Sakamoto , looking at the platform logs we believe both of your specific issues may be related to the custom models you guys are attempting to use in your jobs.…
Ergin D
Ergin_D
2 yrs ago
Issues
Reported - view
Re: creating an animation hangs after start
@Nao Sakamoto Our engineering teams have resolved a remaining issue and this should be resolved now. Let us know if you're still having problems, thanks.
Ergin D
Ergin_D
2 yrs ago
Issues
Reported - view
Re: creating an animation hangs after start
Hi @Mike N , Sorry for the delay though this issue should be resolved now. We're getting ready to release some exciting new features 🙂and there was a recent change that was causing this.…
Ergin D
Ergin_D
2 yrs ago
Issues
Reported - view
Re: Page is stuck at "Creating Animation"
@Mel Lamomarco , thanks for reporting and sorry you are having issues. Our engineering team will need to dig in and investigate further but from what we can see so far this may be related to the…
Ergin D
Ergin_D
3 yrs ago
Issues
Reported - view
Re: Animate 3D - Old Custom Character
@Cleo Thrower Additionally, while we recommend 5'6" for the scale it does not need to be exactly that size as Nicky mentions this is more of a guideline/recommendation.…
Ergin D
Ergin_D
3 yrs ago
Questions & Answers
Reported - view
Ergin D
Ergin_D
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Joined: Fri Nov 08 23:16:28 UTC 2019
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