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I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
- Santos Franco
- Santos_Franco
- yesterday
- 1
- Issues
Issue with monthly subscription
Hi, I'm reaching out to you here as I couldn't find a support email. I recently subscribed to the monthly Professional plan, but both in my profile and in my dashboard,…
- Daniel Albas
- Daniel_Albas
- 1 mth ago
- 2 replies
- 17
- Daniel Albas1 mth ago
- Issues
Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
- Kevin Woods
- Kevin_Woods
- 1 mth ago
- 1 reply
- 17
- DeepMotion_AdminAdmin1 mth ago
- Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
- Cher Chiu
- Cher_Chiu
- 1 mth ago
- 3 replies
- 32
- GongfuTigerModerator1 mth ago
- Issues
Can't create another animation with my free account
Not enough animation time available, video is 37.118 seconds long but only 11 second(s) of animation time remaining.
- John Felix
- John_Felix
- 2 mths ago
- 2 replies
- 18
- DeepMotion_AdminAdmin2 mths ago
- Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
- Zoure Clement
- Zoure_Clement
- 3 mths ago
- 3 replies
- 9
- Zoure Clement3 mths ago
- Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
- Serhei Shumski
- Serhei_Shumski
- 5 mths ago
- 1 reply
- 8
- Mikolaj-DeepMotion5 mths ago
- Issues
Video Angle Changes For The Download
Hey, when I download the animation the angle suddenly changes: in the preview I saw the character dancing right in front of me, but now I see her a bit from the side.…
- Aesthetics Experiment
- Aesthetics_Experiment
- 5 mths ago
- 14
- Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
- Augustine Orji
- Augustine_Orji
- 6 mths ago
- 8 replies
- 51
- 1
- Augustine Orji6 mths ago
- Issues
I NEED A REFUND!!!
Hey, my name is Jarvis, i wanted to try your starter pack for $9 but i got charged $108. i Canceled my subscription so can i have a refund for my charges
- Jarvis Moore
- Jarvis_Moore
- 6 mths ago
- 1 reply
- 48
- DeepMotion_AdminAdmin6 mths ago
- Issues
Multiple Joint Roots Found error message
I posted this under the Q&A section a couple of days ago also. I'm trying to upload a model from CC3. First I set the model into a T-pose, then export from CC3 as an FBX file.…
- Jeff Davies
- Animation junkie
- Jeff_Davies
- 7 mths ago
- 11
- Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
- Orji Augustine Nkemjika
- Orji_Augustine_Nkemjika
- 7 mths ago
- 4 replies
- 33
- 1
- Orji Augustine Nkemjika7 mths ago
- Issues
i can't sign in 😑
😑
- Sepehr Zandevakili
- Sepehr_Zandevakili
- 7 mths ago
- 53
- Issues
Automatic logout
If you do not work for a long time, you will be automatically logged out. I understand. However, the user does not see that he is logged off and waiting for the process to complete.
- Frantisek Harcar
- Frantisek_Harcar
- 7 mths ago
- 1 reply
- 12
- Ergin D7 mths ago
- Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
- Michael Asante
- Michael_Asante
- 9 mths ago
- 3 replies
- 53
- 2
- Nicky-DeepMotion8 mths ago
- Issues
Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
- Nao Sakamoto
- Nao_Sakamoto
- 8 mths ago
- 1 reply
- 39
- Nicky-DeepMotion8 mths ago
- Issues
I can't load my rigged character, it gives an error
- Ahmet Karabulut
- Ahmet_Karabulut
- 1 yr ago
- 3 replies
- 37
- 2
- Nicky-DeepMotion8 mths ago
- Issues
Daz Genesis 2 Female: no skeleton error?
Hi, I followed your youtube Daz3d tutorial https://www.youtube.com/watch?v=ZLaiHzi0f9o Fixed the Tpose & exported as FBX But when I upload I get an error insisting there is no rigged skeleton (but…
- David Mouser
- David_Mouser
- 8 mths ago
- 2 replies
- 15
- Ergin D8 mths ago
- Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
- Nao Sakamoto
- Nao_Sakamoto
- 9 mths ago
- 2 replies
- 26
- 1
- Ergin D9 mths ago
- Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
- Mike N
- Mike_N
- 9 mths ago
- 3 replies
- 26
- Ergin D9 mths ago
- Issues
Can't upload a 26 seconds video with a free account with 30 seconds remaining
Hello, I have a free account with 30 seconds left at the moment. I am trying to upload a 26 seconds long video but a pop-up appears telling me that I only have 10 seconds available with my current…
- SioraFede
- Federica_Armani
- 9 mths ago
- 2 replies
- 26
- SioraFede9 mths ago
- Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
- Pierre Schiller
- Pierre_Schiller
- 11 mths ago
- 13 replies
- 744
- 1
- Pierre Schiller10 mths ago
- Issues
lips and eyes not work after download fbx file
hello sir i have a issue in face tracking i move my eyes and lips in video after creating animation i preview my animation my character also move his lips and eyes but after download my animation i…
- noob of students
- designer
- noob_of_students
- 11 mths ago
- 8
- Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
- Paul Kardos
- Paul_Kardos
- 11 mths ago
- 10 replies
- 26
- Paul Kardos11 mths ago
- Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
- Sam SMITH
- Sam_SMITH
- 1 yr ago
- 6 replies
- 60
- 1
- GongfuTigerModerator11 mths ago
- Issues

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