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Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
- Nao Sakamoto
- Nao_Sakamoto
- 10 days ago
- 1 reply
- 18
- Nicky-DeepMotion5 days ago
- Issues
I can't load my rigged character, it gives an error
- Ahmet Karabulut
- Ahmet_Karabulut
- 4 mths ago
- 3 replies
- 24
- 2
- Nicky-DeepMotion5 days ago
- Issues
Daz Genesis 2 Female: no skeleton error?
Hi, I followed your youtube Daz3d tutorial https://www.youtube.com/watch?v=ZLaiHzi0f9o Fixed the Tpose & exported as FBX But when I upload I get an error insisting there is no rigged skeleton (but…
- David Mouser
- David_Mouser
- 10 days ago
- 2 replies
- 7
- Ergin D10 days ago
- Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
- Nao Sakamoto
- Nao_Sakamoto
- 3 wk ago
- 2 replies
- 14
- 1
- Ergin D2 wk ago
- Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
- Mike N
- Mike_N
- 3 wk ago
- 3 replies
- 13
- Ergin D3 wk ago
- Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
- Michael Asante
- Michael_Asante
- 1 mth ago
- 26
- 1
- Issues
Can't upload a 26 seconds video with a free account with 30 seconds remaining
Hello, I have a free account with 30 seconds left at the moment. I am trying to upload a 26 seconds long video but a pop-up appears telling me that I only have 10 seconds available with my current…
- SioraFede
- Federica_Armani
- 1 mth ago
- 2 replies
- 16
- SioraFede1 mth ago
- Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
- Pierre Schiller
- Pierre_Schiller
- 2 mths ago
- 13 replies
- 62
- 1
- Pierre Schiller2 mths ago
- Issues
lips and eyes not work after download fbx file
hello sir i have a issue in face tracking i move my eyes and lips in video after creating animation i preview my animation my character also move his lips and eyes but after download my animation i…
- noob of students
- designer
- noob_of_students
- 2 mths ago
- 6
- Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
- Paul Kardos
- Paul_Kardos
- 2 mths ago
- 10 replies
- 16
- Paul Kardos2 mths ago
- Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
- Sam SMITH
- Sam_SMITH
- 9 mths ago
- 6 replies
- 50
- 1
- GongfuTigerModerator2 mths ago
- Issues
Issues converting my BVH an FBX video into iclone
Please I tried converting my exported result of the BVH and the FBX motion capture from my video into 3DXchanger but each time I export into iclone I won't find the motion file in the motion file…
- Joseph Wilfred
- Joseph_Wilfred
- 2 mths ago
- 1 reply
- 7
- Nicky-DeepMotion2 mths ago
- Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
- Sophie Nguyen
- Sophie_Nguyen
- 3 mths ago
- 1 reply
- 11
- 1
- GongfuTigerModerator3 mths ago
- Issues
Mp4 jitters out of sync with audio?
downloading MP4 the video jitters out of sync with the audio. The Video then ends too early but the sound plays through. I have downloaded a few times with the same result,…
- Nigel Brown
- Nigel_Brown
- 3 mths ago
- 8
- Issues
This issues clear please
Sorry something went wrong processing this job, no animation time will be deducted from your account. If the problem continues please contact DeepMotion Support.
- Harish Arun
- Harish_Arun
- 3 mths ago
- 13
- 1
- Issues
Can't upgrade from Freemiun to Professional
Hi! I can't upgrade using your site. When I select the plan there is no Order button. If I click Select Plan there is an infinite loop of actions. Could you please tell me how to upgrade?…
- Mitya SORKIN
- Mitya_SORKIN
- 4 mths ago
- 2 replies
- 14
- Mitya SORKIN4 mths ago
- Issues
The body animation is not performing as in the video plss help
the body is not animating and just moving here and there so pls help me and look it in the models and the video...
- Rahul
- rahul
- 4 mths ago
- 22
- Issues
How can i find my access code?
- Sherkhan Nabi
- Sherkhan_Nabi
- 5 mths ago
- 6 replies
- 68
- 2
- Chaoticlock5 mths ago
- Issues
Just upgrade to starter but no time value.
where is my 180mins?
- Chia-Ming Cheng
- ChiaMing_Cheng
- 5 mths ago
- 8 replies
- 44
- GongfuTigerModerator5 mths ago
- Issues
Character create and upload Infinite loading
i try to create Character or upload but the loading is again and again. so i cant start this software. what should i do?
- Choi Duhyeok
- Choi_Duhyeok
- 5 mths ago
- 2 replies
- 34
- 1
- Choi Duhyeok5 mths ago
- Issues
neverending uploading DATA times animate3D.
LOL i don't know what to do i used 1080 and tried 720 the camera is fixed everything is kyul are you guys closed on the weekends? also after this there is the que thingy LOL.…
- Mariam Ozzy
- Mariam_Ozzy
- 5 mths ago
- 3 replies
- 27
- Mariam Ozzy5 mths ago
- Issues
high volume que issue
so i paid and i have been waiting for three hours for a 15 second animation to get in que, what is happening? how long will it take to start the process i just want to know because my first trial…
- Mariam Ozzy
- Mariam_Ozzy
- 5 mths ago
- 12
- Issues
Issue with Physics filter
When I using without physics filter it works totally fine but when I on it my model head goes into crazy moment, Pls help me
- Mohit Bansal
- Mohit_Bansal.4
- 5 mths ago
- 14
- Issues
DAZ3d custom character upload error (joints with spaces)
Hi there, I was very excited to see the video you recently uploaded about custom characters from DAZ3d, but when I follow along with the video instructions: https://www.youtube.…
- Kevin Generic
- Kevin_Generic
- 6 mths ago
- 3 replies
- 18
- Nicky-DeepMotion6 mths ago
- Issues
Error upload custom character
Hello! I am trying to load a model exported from iclone, but I get an infinite load and an unknown error.
- Sergei Smagin
- Sergei_Smagin
- 6 mths ago
- 18
- Issues

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