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I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
Santos Franco
Santos_Franco
yesterday
1
Issues
Issue with monthly subscription
Hi, I'm reaching out to you here as I couldn't find a support email. I recently subscribed to the monthly Professional plan, but both in my profile and in my dashboard,…
Daniel Albas
Daniel_Albas
1 mth ago
2
replies
17
Daniel Albas
1 mth ago
Issues
Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
Kevin Woods
Kevin_Woods
1 mth ago
1
reply
17
DeepMotion_Admin
Admin
1 mth ago
Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
Cher Chiu
Cher_Chiu
1 mth ago
3
replies
32
GongfuTiger
Moderator
1 mth ago
Issues
Can't create another animation with my free account
Not enough animation time available, video is 37.118 seconds long but only 11 second(s) of animation time remaining.
John Felix
John_Felix
2 mths ago
2
replies
18
DeepMotion_Admin
Admin
2 mths ago
Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
Zoure Clement
Zoure_Clement
3 mths ago
3
replies
9
Zoure Clement
3 mths ago
Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
Serhei Shumski
Serhei_Shumski
5 mths ago
1
reply
8
Mikolaj-DeepMotion
5 mths ago
Issues
Video Angle Changes For The Download
Hey, when I download the animation the angle suddenly changes: in the preview I saw the character dancing right in front of me, but now I see her a bit from the side.…
Aesthetics Experiment
Aesthetics_Experiment
5 mths ago
14
Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
Augustine Orji
Augustine_Orji
6 mths ago
8
replies
51
1
Augustine Orji
6 mths ago
Issues
I NEED A REFUND!!!
Hey, my name is Jarvis, i wanted to try your starter pack for $9 but i got charged $108. i Canceled my subscription so can i have a refund for my charges
Jarvis Moore
Jarvis_Moore
6 mths ago
1
reply
48
DeepMotion_Admin
Admin
6 mths ago
Issues
Multiple Joint Roots Found error message
I posted this under the Q&A section a couple of days ago also. I'm trying to upload a model from CC3. First I set the model into a T-pose, then export from CC3 as an FBX file.…
Jeff Davies
Animation junkie
Jeff_Davies
7 mths ago
11
Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
Orji Augustine Nkemjika
Orji_Augustine_Nkemjika
7 mths ago
4
replies
33
1
Orji Augustine Nkemjika
7 mths ago
Issues
i can't sign in 😑
😑
Sepehr Zandevakili
Sepehr_Zandevakili
7 mths ago
53
Issues
Automatic logout
If you do not work for a long time, you will be automatically logged out. I understand. However, the user does not see that he is logged off and waiting for the process to complete.
Frantisek Harcar
Frantisek_Harcar
7 mths ago
1
reply
12
Ergin D
7 mths ago
Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
Michael Asante
Michael_Asante
9 mths ago
3
replies
53
2
Nicky-DeepMotion
8 mths ago
Issues
Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
Nao Sakamoto
Nao_Sakamoto
8 mths ago
1
reply
39
Nicky-DeepMotion
8 mths ago
Issues
I can't load my rigged character, it gives an error
Ahmet Karabulut
Ahmet_Karabulut
1 yr ago
3
replies
37
2
Nicky-DeepMotion
8 mths ago
Issues
Daz Genesis 2 Female: no skeleton error?
Hi, I followed your youtube Daz3d tutorial https://www.youtube.com/watch?v=ZLaiHzi0f9o Fixed the Tpose & exported as FBX But when I upload I get an error insisting there is no rigged skeleton (but…
David Mouser
David_Mouser
8 mths ago
2
replies
15
Ergin D
8 mths ago
Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
Nao Sakamoto
Nao_Sakamoto
9 mths ago
2
replies
26
1
Ergin D
9 mths ago
Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
Mike N
Mike_N
9 mths ago
3
replies
26
Ergin D
9 mths ago
Issues
Can't upload a 26 seconds video with a free account with 30 seconds remaining
Hello, I have a free account with 30 seconds left at the moment. I am trying to upload a 26 seconds long video but a pop-up appears telling me that I only have 10 seconds available with my current…
SioraFede
Federica_Armani
9 mths ago
2
replies
26
SioraFede
9 mths ago
Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
Pierre Schiller
Pierre_Schiller
11 mths ago
13
replies
744
1
Pierre Schiller
10 mths ago
Issues
lips and eyes not work after download fbx file
hello sir i have a issue in face tracking i move my eyes and lips in video after creating animation i preview my animation my character also move his lips and eyes but after download my animation i…
noob of students
designer
noob_of_students
11 mths ago
8
Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
Paul Kardos
Paul_Kardos
11 mths ago
10
replies
26
Paul Kardos
11 mths ago
Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
Sam SMITH
Sam_SMITH
1 yr ago
6
replies
60
1
GongfuTiger
Moderator
11 mths ago
Issues
1
2
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