Stuck at 'Starting job'

Hello, I have uploaded a video to Animate 3d. It was too large for the freemium plan so I selected the downsize video option. When I initialise the process I get the 'starting job' page and it just sits there. I left it for 30 minutes and nothing changed.

Anyone have any ideas why this may be?

Thanks

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  • Hi Casey - Jobs are typically created in just a few minutes. If this happens in the future, please clear your browser cache, log back in and then check your library for your processed animation. 

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