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I can't load my rigged character, it gives an error
Ahmet Karabulut
Ahmet_Karabulut
2 yrs ago
3
replies
44
2
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Import recommended for Unreal Engine presets missing
Hi, I checked everything on youtube and your forums, and UX in tutorials does not align with your current interface. Do you have any updated resources or plan to update the unreal compatibility or…
Julian Garcia Blanquez
Julian_Garcia_Blanquez
updated
9 mths ago
6
replies
43
Last reply
Graeme Kennedy
8 mths ago
Issues
Fix pending
Fix pending
Previewer error
Hi, I got an issue each time after an animation is created and I can't preview as I got the error : "error on initilizing the previewer, please try again" Thanks !
Clement Vitroly
Clement_Vitroly
10 mths ago
1
reply
43
Last reply
DeepMotion_Admin
Admin
8 mths ago
Issues
Acknowledged
Acknowledged
I get a blank page after i click on "Create" for animation
So I'm trying to make an animation, I inserted the video, did the settings then once i clicked on "Create" button i start to see a blank page, like just a white screen.…
Usama Alabbas
Usama_Alabbas
9 mths ago
3
replies
43
1
Last reply
DeepMotion_Admin
Admin
8 mths ago
Issues
Acknowledged
Acknowledged
Animate 3D doesn't go past "Starting job, please wait"
It's been a day and a half with the screen only showing "Starting job, please wait..." after I hit create on Animate 3D. Why is it taking so long? Is it really loading or is it a bug?…
Eduardo M. A. R.
Eduardo_M_A_R
11 mths ago
3
replies
43
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Create animation get like photo
Explain in photo
Duaa Ib
Duaa_Ib
1 yr ago
1
reply
43
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Fix it guys!
Error and busy sever all the way! This is the 2nd I comeback to this website, maybe the last!
Minh Nhat
Minh_Nhat
updated
3 yrs ago
2
replies
42
Last reply
Sam SMITH
3 yrs ago
Issues
I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
Santos Franco
Santos_Franco
1 yr ago
5
replies
40
Last reply
Santos Franco
1 yr ago
Issues
Default character missing from menu
guys i dont know how to pick the default character with root bone fixed option i also dont have the export fbx option with those
Marcin Glowski
Marcin_Glowski
10 mths ago
5
replies
39
Last reply
Seokjun Jin
9 mths ago
Issues
Fix pending
Fix pending
Iclone 8 import no longer working
I used to be able to drag an drop fbx into iclone 8, now I am getting an error. I tried to manually put in the deep motion profile, but it still does not work.
Duncan Harmon
Duncan_Harmon
9 mths ago
4
replies
38
Last reply
Lukas Lundberg
9 mths ago
Issues
Acknowledged
Acknowledged
My animation got stuck at 95%
When I am using a new avaturn new Character and using face mocap then it is Stucking. The old characters are working fine can you look into it
Mohit Bansal
Mohit_Bansal.4
11 mths ago
37
Issues
Solved
Solved
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
Mike N
Mike_N
2 yrs ago
3
replies
37
Last reply
Ergin D
2 yrs ago
Issues
Issues converting my BVH an FBX video into iclone
Please I tried converting my exported result of the BVH and the FBX motion capture from my video into 3DXchanger but each time I export into iclone I won't find the motion file in the motion file…
Joseph Wilfred
Joseph_Wilfred
2 yrs ago
1
reply
37
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Stuck at 'Starting job'
Hello, I have uploaded a video to Animate 3d. It was too large for the freemium plan so I selected the downsize video option. When I initialise the process I get the 'starting job' page and it just…
Casey Dobie
Casey_Dobie
1 yr ago
1
reply
36
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Waited a few months, still didn't get credits
I have waited for a couple of months and it still won't give me my 30 credits. If you could fix this problem that would be great!
Joehn Revives
Joehn_Revives
1 yr ago
1
reply
36
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
The body animation is not performing as in the video plss help
the body is not animating and just moving here and there so pls help me and look it in the models and the video...
Rahul
rahul
2 yrs ago
36
Issues
Not enough credits: 0 remaining, 20 needed for completing the job
Jsvv Jsvv
Jsvv_Jsvv
1 yr ago
2
replies
35
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Avaturn to UE5 Issues
I'm having issues with an avaturn avatar in Unreal Engine. When I import the FBX the materials. especially for the eyes and hair are all messed up. I improve it a bit in the materials editor but…
Lorne Svarc
Lorne_Svarc
3 mths ago
34
Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
Paul Kardos
Paul_Kardos
2 yrs ago
10
replies
34
Last reply
Paul Kardos
2 yrs ago
Issues
Error upload custom character
Hello! I am trying to load a model exported from iclone, but I get an infinite load and an unknown error.
Sergei Smagin
Sergei_Smagin
3 yrs ago
34
Issues
Exported FBX does not include the texture/material shown in the animation
Hi, I created a standard character/avatar in the Animate 3D tool (note that I did not upload any custom character of my own). After creating the animation with this character,…
Sud Kum
Sud_Kum
1 yr ago
1
reply
33
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Deep Motion tips for what sort of input works perfectly?
I've only tried 2 videos, but the results are so bad I must not be understanding something. Are there more tips than the few I found? Is there a sample video I can use in my account,…
Daniel Lawton
Daniel_Lawton
1 yr ago
1
reply
33
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Website Stuck at "Still loading, please wait..."
Hi, I can't work with the website today as I can't acces the dashboard. I tried to delete the cache, log in again, on an other computer, an other web browser....…
Clement Vitroly
Clement_Vitroly
1 yr ago
1
reply
33
1
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
Kevin Woods
Kevin_Woods
1 yr ago
1
reply
33
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
neverending uploading DATA times animate3D.
LOL i don't know what to do i used 1080 and tried 720 the camera is fixed everything is kyul are you guys closed on the weekends? also after this there is the que thingy LOL.…
Mariam Ozzy
Mariam_Ozzy
2 yrs ago
3
replies
33
Last reply
Mariam Ozzy
2 yrs ago
Issues
1
2
3
4
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