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Cannot Upgrade Plan
Hey, I have shot some video in portrait mode on my phone, this resolution (as its portrait) sits just outside of the allowed resolution for my Innovator account.…
Jack Broome
Jack_Broome.1
1 yr ago
1
reply
19
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Everything work fine!
I find out that when I upload an UE4 manequin rig the system with hang when generating animation! If I use default Deep motion rig, everything willwork fine!👍
Minh Nhat
Minh_Nhat
updated
3 yrs ago
19
Issues
I am not getting textures when importing to my blender
Zxcxcx Sdcs
Zxcxcx_Sdcs
1 yr ago
1
reply
18
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Video Angle Changes For The Download
Hey, when I download the animation the angle suddenly changes: in the preview I saw the character dancing right in front of me, but now I see her a bit from the side.…
Aesthetics Experiment
Aesthetics_Experiment
2 yrs ago
18
Issues
This issues clear please
Sorry something went wrong processing this job, no animation time will be deducted from your account. If the problem continues please contact DeepMotion Support.
Harish Arun
Harish_Arun
2 yrs ago
18
1
Issues
Deformation issues
Testing a pose with a custom character resulted in this. My guess is bone rotation? Armature works fine in blender and Unreal. The rotoscope shows that the pose was tracked quite well.…
Aldebaran De Tauro
Aldebaran_De_Tauro
1 yr ago
1
reply
17
1
Last reply
Aldebaran De Tauro
1 yr ago
Issues
Automatic logout
If you do not work for a long time, you will be automatically logged out. I understand. However, the user does not see that he is logged off and waiting for the process to complete.
Frantisek Harcar
Frantisek_Harcar
2 yrs ago
1
reply
17
Last reply
Ergin D
2 yrs ago
Issues
Can't upgrade from Freemiun to Professional
Hi! I can't upgrade using your site. When I select the plan there is no Order button. If I click Select Plan there is an infinite loop of actions. Could you please tell me how to upgrade?…
Mitya SORKIN
Mitya_SORKIN
2 yrs ago
2
replies
17
Last reply
Mitya SORKIN
2 yrs ago
Issues
I am confussed on how to upload a video
Chrisphine Murima
Chrisphine_Murima
1 yr ago
1
reply
15
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
Multiple Joint Roots Found error message
I posted this under the Q&A section a couple of days ago also. I'm trying to upload a model from CC3. First I set the model into a T-pose, then export from CC3 as an FBX file.…
Jeff Davies
Animation junkie
Jeff_Davies
2 yrs ago
15
Issues
no sound?
no sound where there was sound before in preview, I tried both browsers, seems like a new issue
Sam SMITH
Sam_SMITH
3 yrs ago
3
replies
15
Last reply
GongfuTiger
Moderator
3 yrs ago
Issues
Bone Mapping
Updated UE to 4.27.2, after that the Bone Mapping asset was no longer recognized.
Askar Mm
Askar_Mm
11 mths ago
14
Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
Serhei Shumski
Serhei_Shumski
2 yrs ago
1
reply
14
Last reply
Mikolaj-DeepMotion
2 yrs ago
Issues
lips and eyes not work after download fbx file
hello sir i have a issue in face tracking i move my eyes and lips in video after creating animation i preview my animation my character also move his lips and eyes but after download my animation i…
noob of students
designer
noob_of_students
updated
2 yrs ago
14
Issues
Error
I am unable to creat animation, the icons are not working
Killian Limisi
Killian_Limisi
11 mths ago
1
reply
12
Last reply
DeepMotion_Admin
Admin
11 mths ago
Issues
Compatibility with Three.js
Hi, I recently exported a VRM from Vroid Studio and created an animation with it using DeepMotion. Within DeepMotion the animation works well but when importing back into Three.…
Jason Daly
Jason_Daly
1 yr ago
12
Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
Zoure Clement
Zoure_Clement
2 yrs ago
3
replies
12
Last reply
Zoure Clement
2 yrs ago
Issues
i cant scroll on any edit options(hair .face.glasses.etc) on the created avator
KOSGEI ALPHA
KOSGEI_ALPHA
9 mths ago
1
reply
11
Last reply
DeepMotion_Admin
Admin
9 mths ago
Issues
Solved
Solved
Mp4 jitters out of sync with audio?
downloading MP4 the video jitters out of sync with the audio. The Video then ends too early but the sound plays through. I have downloaded a few times with the same result,…
Nigel Brown
Nigel_Brown
2 yrs ago
9
Issues
Bug in the system for upgrading
I am trying to upgrade and when it asks me what country I am in, I choose Canada, but I don’t get the option to choose my Province. It only gives States as an option.…
Ryan Saper
Ryan_Saper
3 yrs ago
1
reply
9
Last reply
GongfuTiger
Moderator
3 yrs ago
Issues
mixamo carecter file uplod
not uplod ples solving
Md Salim
Md_Salim
updated
1 yr ago
8
Issues
1
2
3
4
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