creating an animation hangs after start

I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or something. No idea what that is. Bit I click the deepmotion icon and log in, drop in my video, everything looks good, click create animation and it just hangs, never goes past 0% on the status bar. No error messages, just the status bar with no progress.

I mention the new log on screen thinking maybe it's not recognizing my account credentials or something. Since that screen wasn't there when my output was successful, I am thinking maybe it's related.

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  • Hi Mike N , 

    Sorry for the delay though this issue should be resolved now.  We're getting ready to release some exciting new features 🙂and there was a recent change that was causing this.  Please feel free to try again now as everything should be working fine.  Of course let us know if you're still having issues or have other questions etc, thanks! 

    --Ergin

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  • I'm having the same issue!

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      • Ergin D
      • Ergin_D
      • 1 mth ago
      • Reported - view

      Nao Sakamoto Our engineering teams have resolved a remaining issue and this should be resolved now.  Let us know if you're still having problems, thanks. 

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