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Re: Question about face tracking
Hi Jay! We responded back to your support thread - please check your email and get back to us at your convenience.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Eyeballs floating out of synch
Can you please provide your custom character so that we can take a look? Here also is our Custom Character FAQ for you to review: https://blog.deepmotion.com/2020/11/19/animate-3d-custom-characters/
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: HELP: do i get more seconds?
@Towoju Ajiboye Freemium accounts only allow 10-second uploads at a time, meaning you can upload x2 videos of at most 10 seconds each month.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: HELP: do i get more seconds?
@Mark Taylor Freemium accounts come with 20 seconds of animation time that resets monthly! If you need more animation time before the reset, you can see our various plans here: https://www.…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Not enough animation time available
@Kevin Woods Freemium accounts have a total of 20 seconds that resets monthly. If your account is showing that you only have 3 seconds left, it means you have used 17 seconds for the month.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Issues
Reported - view
Re: Issue with monthly subscription
Hi Daniel - our Support Team is going to reach out to you via e-mail so they can help you troubleshoot this issue.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Issues
Reported - view
Re: where did my characters go
@Abigail Armstrong You can also access them from the 'View Characters' button on the dashboard panel.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: where did my characters go
@Abigail Armstrong Your characters can be found under the '3D Models' section in your sidebar navigation.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Can't create another animation with my free account
Hi @John Felix Your account is showing a few things here: Your Freemium account only allows for 10 second uploads at a time. Please trim your video down to 10 seconds in order to finish your upload.…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Issues
Reported - view
Re: Two Person Animations
Hi @Philip Smeall ! We do not yet have multi-person tracking, however, this is something our team is currently working on and hopes to launch in the coming months.…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Share & Discuss
Reported - view
Re: Tracking two subjects
Hi @Katerina Vafeiadou ! We don't yet have multi-person tracking, though we are actively working on it and expect to release it in the coming months! In the meantime,…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
2
Feature Requests
Reported - view
Re: Payment Method.
@Christian Bajao We don't see any payment attempts made coming from this account. For further clarity, we use the payment vendor Stripe, we don't have control over what the payment vendor pushes…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: I seeking a video for my clothing business Illusive Culture it has a hiphop track with it
@Timothy Williams Can you please elaborate a bit more on what you're looking for?
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Feature Requests
Reported - view
Re: do you provide pure skeleton data too?
@Yong Hyoung You can upload your downloaded animations into Blender! Here is a tutorial on how to go from Animate 3D to Blender: https://youtu.be/BmdcbqoSUds Please let us know if you have any…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: Help
@Nnn You can close your account by visiting your personal profile and clicking the 'Close Account' button. You will need to reach back out to us directly should you wish to activate your email…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: Forgot job name
@Zoure Clement Please find a screenshot of how the delete process works. Let us know if you have any other questions!
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Issues
Reported - view
Re: Forgot job name
Hi @Zoure Clement you can review all your jobs in your Library and sort them by the time you completed them if you know when you processed them. Please note that deleting your animations will not…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Issues
Reported - view
Re: Ai Voice
Can you let us know how you envision using AI voice with Animate 3D? We do currently have face tracking if you're looking to animate talking characters.
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Feature Requests
Reported - view
Re: Can you capture from waist up?
Animate 3D supports half-body tracking! You can check out our demo here: https://youtu.be/FCiH0P3q63E
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: preview not working
Does "clear browser cached data, log out and log back in" work ?
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: Price starter
The Starter plan grants you 180 seconds of animation time per month to use. You can download the result animation unlimited times from your "Library". Deleting the result animations from your…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Questions & Answers
Reported - view
Re: Confirm success before deducting Seconds
@frco @JR Layne We are working on a new feature that is coming very soon where you will be able to re-run animations with different settings at no additional cost to your animation time.…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Feature Requests
Reported - view
Re: Access Forbidden
@Paul Please hold! Our web team just found a potential configuration issue that's redirecting you to a different URL. We are working on this now and it should be fixed shortly
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Issues
Reported - view
Re: Access Forbidden
@Paul Kardos It looks like you're trying to access 'staging.portal.deepmotion.com' - the address should be https://portal.deepmotion.com/ - can you please try this?
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Issues
Reported - view
Re: Access Forbidden
@Paul Kardos Can you please provide a screenshot of the issue you're seeing? The service is not down and does not go down on any type of frequent basis.…
DeepMotion_Admin
Admin
DeepMotion_Admin
2 yrs ago
Issues
Reported - view
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