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Re: Error
@Killian Limisi Can you please provide screenshots or a screen recording so we can better understand the issue you're running in to?
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Create animation get like photo
Hi there! Please share the video you tried to process and we can help you troubleshoot further.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Not enough credits: 0 remaining, 20 needed for completing the job
@Jsvv Jsvv Hello! If you run out of credits, you can upgrade your account by going to deepmotion.com/pricing or you can wait until your next Freemium cycle which will replenish your free credits!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Stuck at 'Starting job'
Hi Casey - Jobs are typically created in just a few minutes. If this happens in the future, please clear your browser cache, log back in and then check your library for your processed animation.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Exported FBX does not include the texture/material shown in the animation
Thank you for sharing! We are looking into this issue.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: I am not getting textures when importing to my blender
Thank you for sharing! We are looking into this issue for you.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Animate 3D doesn't go past "Starting job, please wait"
@Eduardo M. A. R. Animation jobs typically finish within a couple of minutes depending on the length, size, and features you have selected. We have checked your recent jobs and have confirmed they…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: How can i get free more credits ?
Your free credits renew every month!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Can’t play on mobile??Heloo I can’t play my preview on mobile is it only played used on PC?
We recommend using our service on a desktop at this time - mobile compatibility is coming in the next month!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: VR Tracking SDK
Please send us an e-mail at sales@deepmotion.com with more information about your project and what you're looking for. Thanks!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Characters not uploading please solve this problem
Please review our Custom Character FAQ to make sure you character is set up correctly. Otherwise, if you are still experiencing issues, please provide the error you are receiving and the character…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Is deep motion provide any sdk or plugin for unity engine
@Arqy Dev Our web service produces the same results as our API! Please reach out to sales@deepmotion.com if you'd like to discuss this with our sales team further.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Scan
Your smartphone camera should be able to scan and open the link!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
1
Questions & Answers
Reported - view
Re: Jitter
@Joseph Kowalewski Thank you for your feedback! It sounds like you would like to be able to test our Motion Smoothing to see if the results are satisfactory before upgrading to our Professional Plan?…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Exported FBX does not include textures shown in animation editor
@Sud Kum This file works for us in Blender - we'll test it in Unity and get back to you in the next day or so.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Exported FBX does not include textures shown in animation editor
@Sud Kum Can you please share your character and animation file with us?
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Copyright issue
Yes, please feel free to share your animations on YouTube, even with your Freemium plan.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: TPose file exported from Character Creator 4 not recognized
@Kris Jackson Can you please send your Custom Character file to support@deepmotion.com and our team will assist you
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: change my account anual -> month (paid already)
@The hand Over Your support ticket is active. Please check your email for follow up responses.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
1
Questions & Answers
Reported - view
Re: Can't Create an Animation
@Jumel Josh Bigornia This should now be fixed! Please let us know if you continue to run into any issues.
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Issues
Reported - view
Re: Can't Create an Animation
We are working on a fix for this now. We will update you when our servers are back online. Thank you for your patience!
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
1
Issues
Reported - view
Re: Hello I am not able to upload the character
@Sdfsdf Sdfsdf We have confirmed that your character has multiple root joints. Please review the Custom Character FAQ to learn more about how your character should be set up - there should only be 1…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: How to fix the scale problem in blender?
Please review our Blender tutorial that goes over the correct settings: https://youtu.be/BmdcbqoSUds?t=423
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Hello I am not able to upload the character
@Sdfsdf Sdfsdf Our team is taking a look at your file. In the meantime, please review our Custom Character FAQ to learn more about how to set up your characters to be compatible with our service:…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
Questions & Answers
Reported - view
Re: Face Rig
@Sada Sd Please review our Face Tracking FAQ document to help you set up your own custom character using the ARKit Blendshape Standard: bit.ly/FaceTrackingFAQ Otherwise,…
DeepMotion_Admin
Admin
DeepMotion_Admin
1 yr ago
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