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Re: Issues when I make payment
We have followed up with you via your email support ticket.
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: I get a blank page after i click on "Create" for animation
Please try clearing your browser cache, then log back in. If you continue to experience issues, please follow up on your support email thread!
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
1
Issues
Reported - view
Re: Annual Payment
@Anjali Nair If you purchase an annual subscription and cancel, your period will last for the full year and cancel at the end of that year. You can cancel at any time and it won't impact your…
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Feature Requests
Reported - view
Re: 44 second animation
Thanks for providing your feedback! but regardless, the 20 second limit won't cut it. Our 20-second limit is to help users meter their credit usage during their testing.…
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: Iclone 8 import no longer working
@Lukas Lundberg Yes 3DXchange is recommended in our pipeline workflow https://youtu.be/z09dQFnwVWw We will check in with our iClone partners to see if there is more going on here though!
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Issues
Reported - view
Re: Iclone 8 import no longer working
Hey Duncan - we see you also submitted a support ticket and will reply back there! Please check your email.
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Issues
Reported - view
Re: Lipsync Text to Speech Speech to Text
What model are you using?
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: Teaching Animation with Deep Motion to 85 young students (14+ years) from a low-socio economic background in Brazil
Thank you for sharing! Can we contact you to learn more about your use-case? Our team would love to chat!
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Share & Discuss
Reported - view
Re: Seeking Assistance with Animate 3D Service Issues
@Aden Digi Apologies for this delay, half our small team was not available due to back-to-back conferences last week. We should be able to address these items this week!
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: Seeking Assistance with Animate 3D Service Issues
@Thomas Reisinger Can you please provide your video inputs to our support@deepmotion.com alias - most often we find users are not following our recommended Capture Guidelines and we'd be happy to…
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: Seeking Assistance with Animate 3D Service Issues
Hi Aden, Can you please provide your video inputs either here or to our support@deepmotion.com alias so our team can help you troubleshoot further?
DeepMotion_Admin
Admin
DeepMotion_Admin
9 mths ago
Questions & Answers
Reported - view
Re: Default character missing from menu
@Vamshi Krishna Can you please provide more details as to what is not working with the above model? We've had other users have success with this.
DeepMotion_Admin
Admin
DeepMotion_Admin
10 mths ago
Issues
Reported - view
Re: Seeking Guidance on Application of DeepMotion Products
Hi Aden, thank you for reaching out! We'll follow up via the email you sent yesterday.
DeepMotion_Admin
Admin
DeepMotion_Admin
10 mths ago
Questions & Answers
Reported - view
Re: Help
@Daniel Aryan Please login to portal.deepmotion.com Click the icon in the top right hand of your screen and click "Profile" At the bottom of the page will be a "Close Account" button.
DeepMotion_Admin
Admin
DeepMotion_Admin
10 mths ago
Questions & Answers
Reported - view
Re: Avaturn Disabled Temporarily (5/30/23)
@Mohit Bansal We are hoping to have it resolved in the next week or so. We'll provide an update here!
DeepMotion_Admin
Admin
DeepMotion_Admin
10 mths ago
1
Announcements
Reported - view
Avaturn Disabled Temporarily (5/30/23)
The Avaturn creator is currently disabled due to a feature upgrade we are working on - adding: Face Tracking! Please stay tuned as we make this change.
DeepMotion_Admin
Admin
DeepMotion_Admin
updated
10 mths ago
2
replies
46
Announcements
Re: Avaturn Feature is greyed out and not available
We are currently upgrading the Avaturn integration with face tracking! We will update you when it's fixed.
DeepMotion_Admin
Admin
DeepMotion_Admin
10 mths ago
Issues
Reported - view
Re: 2d character on a 3D Model
Great to hear you're enjoying our platform! Can you please provide more information as to what you're trying to achieve - are you trying to animate your 2D character with the animation file…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Animations in my library do not open
Can you please provide a screenshot/video cast of the issue you're experiencing so we can help you troubleshoot further?
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: Hand assessories for the avatar creation
@Chris Gresse Good news! There already are soccer outfits! Check out this demo video where we celebrated the World Cup: https://youtu.be/Cah-Lo5yEjY
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Feature Requests
Reported - view
Re: Can you tell me about Avaturn?
1 & 2: Avaturn Face Tracking is coming soon! Within the next week or so! 3. Thanks for letting us know! Can you share a screenshot? 4. We are one of Avaturns first adopters and we will be supporting…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Share & Discuss
Reported - view
Re: Animate 3D doesn't go past "Starting job, please wait"
@Eduardo M. A. R. Our Freemium plans offer 20s video uploads. Splitting your video up into segments should not cost more credits. If you want to upload longer videos,…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Issues
Reported - view
Re: [Inquiry about about the motion data derived from Animate 3D]
Our DeepMotion file type DMPE provides motion data - it's available with our Professional or higher subscription!
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Questions & Answers
Reported - view
Re: Depth camera and multishot camera
We are focused on optimizing motion capture from a single video input at this time, we don't have plans to incorporate depth at this time. Check out our Capture Guidelines for recommendations on…
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Feature Requests
Reported - view
Re: Hand assessories for the avatar creation
This is something that we have definitely discussed! We don't have any ETAs on this yet though.
DeepMotion_Admin
Admin
DeepMotion_Admin
11 mths ago
Feature Requests
Reported - view
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