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Re: Can't get started Hi Bob - you already created an account and activated it! You can visit portal.deepmotion.com to login and click the 'Forgot Password' link at the bottom if you need to reset your password.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Multi-camera Mocap? @Ryan Klotz It's unfortunately not as easy as just allowing another upload. As mentioned, our AI is trained with large data sets on specific inputs for optimized tracking from a single video.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Feature Requests
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Re: Multi-camera Mocap? @Ryan Klotz Hi Ryan, yes we do! What makes us different from other services is that we do not require any hardware, cameras, or suits. Our AI is trained on a single video input and our goal is to…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- 1
- Feature Requests
- Reported - view
Re: I am confussed on how to upload a video Log into portal.deepmotion.com, click on 'Animate 3D' then 'Create' then you can drag and drop your video into the box to upload. If you haven't gone through the onboarding tutorial,…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Issues
- Reported - view
Re: Annual Payment If you would like to downgrade your annual subscription to a monthly subscription, your account will be credited the difference and you can use those credits for future subscription purchases.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Pricing @Okwy Akunuba We sent an email to you on 10/7 - please review and let us know if you have any questions!
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Pricing @Okwy Akunuba Please reach out to sales@deepmotion.com to talk to our team about what you're looking for.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Reusing uploaded animations @Adrian Jones In order to use the same animation across different characters, you do need to upload it and run the animation again as we have to reprocess and retarget the animation to new…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: 0% forever @Syunrin Ko We took a look at your last job and it was finished in a little over 60s. Most jobs with default settings shouldn't take more than a few minutes at most.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Issues
- Reported - view
Re: Pricing @Gloria Nafuna Please visit www.deepmotion.com/pricing to look at our various plans! Once you checkout, you can use a Discover card while purchasing your desired plan.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Does DeepMotion have a phone number we can use to contact them? Please reach out to sales@deepmotion.com for more immediate assistance! Thank you.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Download .glb from ready player me --> Upload to Deepmotion @David Jolosky Here is a walkthrough showing how to do this: https://youtu.be/BmdcbqoSUds?t=44
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Compatibility! Hi Mark! Any animation you want to import to UE4 or UE5 will require you to go through a retarget process for the first time. For UE4, we provided the full bone mapping file so all you have to do is…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Feature Requests
- Reported - view
Re: Animate 3D - Tutorials @Rene Turcios Please find our new UE5 tutorial here: https://youtu.be/j5wfOF1JrJA Here is the follow-up video that is mentioned how to get around to UE5 V5.0.3 import issue: https://youtu.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Can we get new tutorials for the new retargeting system in UE5? @Brad Ballew Please find our new UE5 tutorial here: https://youtu.be/j5wfOF1JrJA Here is the follow-up video that is mentioned how to get around to UE5 V5.0.3 import issue: https://youtu.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Feature Requests
- Reported - view
Re: Bone Mapping Preset for Unreal Engine 5 @Richard Hoare Please find our new UE5 tutorial here: https://youtu.be/j5wfOF1JrJA Here is the follow-up video that is mentioned how to get around to UE5 V5.0.3 import issue: https://youtu.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Incorporate an Animation into a picture or a Video @Anouar El Jouhari Do you have an example of what you're trying to achieve so we can provide further recommendations? In general, you will need to bring the animation into a creative software like…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Share & Discuss
- Reported - view
Re: How to I upload a character from the Human Generator Blender addon? Please be sure you are following our Custom Character FAQ rig set up here: https://blog.deepmotion.com/2020/11/19/animate-3d-custom-characters/
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: MLA Can you please provide some more information as to the issues you're running into so we can help you troubleshoot?
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Login failed Please be sure you are using your email address as your username. Please visit portal.deepmotion.com and click the 'Forgot Password' link to set a new password and try again.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Issues
- Reported - view
Re: How to cancel subscription?? You can cancel your subscription by logging into portal.deepmotion.com, going to your profile and clicking the 'Update Plan' button where you can then edit your subscription.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: I'm in the middle of a job and I have to wait until July 12 to continue, @Santos Franco Annual Plans are meant to be used over a 12-month period and provide savings based on the longer-term plan. Our pricing page shows 480 credits / month for the annual plan you chose.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Issues
- Reported - view
Re: I'm in the middle of a job and I have to wait until July 12 to continue, @Santos Franco We followed up with you on your support thread a few days ago - you can use that to directly connect with our support team. If you need more credits,…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Issues
- Reported - view
Re: Facial gestures don't work when importing Unity model @Jorge Pucha Can you please share with us the file you're trying to import into Unity?
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Can I create an animation with multiple people @Kierra Ferguson We are working on multi-person tracking as we speak! This new feature will be available in a few months. In the meantime, you can animate each person individually and then import…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 yr ago
- 1
- Questions & Answers
- Reported - view

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