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Re: Animate 3D FAQ: Custom Characters, Face Tracking, Hand Tracking & More! @Edward Kim Your credits do not carry over to the next month, your credits reset at the beginning of every month. Please check out our Pricing page FAQ:
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 3 wk ago
- Questions & Answers
- Reported - view
Re: How do I activate MP4 Under the 'Video Out' section, you must turn on 'Enable MP4 Output'
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 3 wk ago
- Questions & Answers
- Reported - view
Re: TPose file exported from Character Creator 4 not recognized @Trevor Dwyer Hi Trevor! Please join our Discord or reach out to our support team for more expedited response! bit.ly/DM_Discord support@deepmotion.com The last support email we have from you was in…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 mth ago
- Questions & Answers
- Reported - view
Re: decided! Help me please! progress freeze on 0% @Evgeni Sechko We can see that our support team has responded back via your ticket. Please check your email!
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 mth ago
- Questions & Answers
- Reported - view
Re: Switching to Commerical License Hey Ryan, you cannot use any free assets commercially. In order to have a proper commercial license, you must upgrade your subscription to any of our paid tiers, and then process the animation again.…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 1 mth ago
- Questions & Answers
- Reported - view
Re: deepmotion camera angle You can change the camera angle in a horizontal arc around the character under the 'Video Ouput' Settings.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Refund of $330.11 Thank you for your patience, unfortunately, our support team does not work on weekends! We will look at your support ticket today and figure out where the refund is.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Adult film You must have copyright ownership / permission of any content that you upload to our service.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Don't Work Face Animations There is a known issue with Ready Player Me and Unity - we are working on this issue. For Mixamo characters, the rigs need to include Blendeshapes - you can check out more about our Face Tracking…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- 1
- Questions & Answers
- Reported - view
Re: how to stop work in progress If your animation seems to stop, please logout and back in and check your library to see if it has been processed. Most jobs are completed in just a couple of minutes.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Root bone option We are currently in the process of updating our character library, please use this attached character for Root Joint at Origin.
Attachment
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: How to make a video with more than one character We are launching our Multi-Person tracking in the coming months!
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Previewer error Hi Clement - can you please let us know if you're still having issues with this?
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Issues
- Reported - view
Re: Import recommended for Unreal Engine presets missing We are in the process of updating our character library to include an Unreal Engine rig - our Root Joint at Origin setting has been removed temporarily.…
Attachment
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Issues
- Reported - view
Re: I get a blank page after i click on "Create" for animation @Usama Alabbas Can you please reach out to support@deepmotion.com so we can help you troubleshoot this further? Additional steps will require private information.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Issues
- Reported - view
Re: Cant upload any 20 sec or less video @Alan Varghese Hi Alan, usually this is due to users not having enough credits available on their account for their job. Can you please share your video with us at support@deepmotion.com
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Issues
- Reported - view
Re: 44 second animation @Scott Barrett Our team is helping via your e-mail support ticket - we will be communicating with you there so as to not fracture our communication. We will be launching a Discord here in the next…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: 44 second animation @Scott Barrett We have followed up with you on your support email ticket with next steps. I'll mark this thread closed.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: i cant scroll on any edit options(hair .face.glasses.etc) on the created avator @KOSGEI ALPHA Can you please email a vido recording of your issue to support@deepmotion.com so we can help you troubleshoot further?
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Issues
- Reported - view
Re: 44 second animation @Scott Barrett Our sincere apologies, our email ticket was mistakenly marked as complete, we have followed up with your requested materials.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Test a video from 2D to 3D Yes! You have created your account, please visit portal.deepmotion.com to log into your account and do your test! Your account has 60 free credits that renew monthly.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Issues when I make payment @titilayo oyewumi This is covered in your support ticket with our support team. We will be closing this thread.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: Issues when I make payment We have followed up with you via your email support ticket.
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Questions & Answers
- Reported - view
Re: I get a blank page after i click on "Create" for animation Please try clearing your browser cache, then log back in. If you continue to experience issues, please follow up on your support email thread!
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- 1
- Issues
- Reported - view
Re: Annual Payment @Anjali Nair If you purchase an annual subscription and cancel, your period will last for the full year and cancel at the end of that year. You can cancel at any time and it won't impact your…
- DeepMotion_AdminAdmin
- DeepMotion_Admin
- 4 mths ago
- Feature Requests
- Reported - view

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