Issue with monthly subscription


I'm reaching out to you here as I couldn't find a support email.

I recently subscribed to the monthly Professional plan, but both in my profile and in my dashboard, the account appears as Freemium.

I could use the service, as the Freemium limits were actually removed, but now I can't cancel my subscription, only my whole account.

I'd appreciate a prompt response as we're nearing the end of the month, and I'd like to avoid an unnecessary charge.

Thank you so much!


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  • Hi Daniel - our Support Team is going to reach out to you via e-mail so they can help you troubleshoot this issue. 

  • Hello,

    it's been 11 days, and no Support Team representative has contacted me. Furthermore, the next month's bill has already been charged on our account, which is what I was trying to prevent.

    Please contact me asap so we can work this out.

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