Issues when I make payment

Hi, I recently made a purchase for monthly - $48 and I saw that my card was charged for annually with the amount of $468. Could you please help look into this and refund. I have sent an email regarding same issues and no response yet.



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  • We have followed up with you via your email support ticket. 

    • DeepMotion_Admin , I saw your message and I have replied back. You mentioned a processing fee will be deducted due to mistake. I do not understand that part. The purchase was done less than 1hr ago, why are you taking out a processing fee?  I am only interested in monthly and not yearly.  if  professional of $117 monthly will be charged, then the refund should be $468 -$117 . That is $351 please. 

    • titilayo oyewumi This is covered in your support ticket with our support team. We will be closing this thread. 

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  • 7 mths agoLast active
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