Can't upload a 26 seconds video with a free account with 30 seconds remaining
Hello, I have a free account with 30 seconds left at the moment. I am trying to upload a 26 seconds long video but a pop-up appears telling me that I only have 10 seconds available with my current plan and asks me to upgrade the account. I checked on the website and the free account still gives 30 seconds each month and I still have all of them.
Is this a bug or a new feature I missed? Thank you in advance
Hi SioraFede ,
The Freemium accounts do indeed provide 30 seconds of free animation time per month, however there is also a maximum video length of 10 seconds. In other words each video that you upload has a max duration of 10 seconds allowed under the Freemium plan (higher for paid plans).
So you could, for instance, create three 10-second long animations each month under a Freemium plan. Or you could create six 5-second long animations each month and so on.
Hope this helps...