Can't import custom model

I have followed the guidelines on the upload page but I keep getting an unknown error when I upload my custom model. Is it because the model has cloth armature?

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  • Hello Krypto Synth

    Do you mind sharing the model with us? 

    If not here on the forums - then via the support mail support@deepmotion.com

    I can advise to double check if everything's alright with the mesh of the model and if there are any spaces in joint names, these are quite common reasons for failure and are very easy to omit. 

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    • Krypto Synth Thanks!

      From a quick look - it seems that there are spaces in joint names of the model, and that there's no mesh attached to the armature. 

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    • Mikolaj-DeepMotion  Sorry about that, I attached the wrong file here. 

       

      It gave a proper error the first time saying there were spaces in the joint names. I made sure spaces were removed when I uploaded the character the second time, but it gave me an unknown error.

       

      But I tried again now after adjusting the t-pose a little and it accepted the model!

       

      Also, thanks for the prompt replies!

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