Stuck at "Initializing process" indefinitely

I'm attempting to generate an animation with a ReadyPlayerMe avatar in Animate 3D and it has been stuck at "Initializing process" for several hours. I haven't run into any issues with this specific avatar previously (aside from two videos which inexplicably give a "not able to detect a human character in your video" error, but that's a separate issue entirely). 

 

Any advice or additional information I could provide to better help determine the issue?

Thank you!

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  • Braden Roy It's easier for us to support you on specific job issues if you submit a support ticket after you log into portal.deepmotion.com and include the video file name in the report for us to look at.

    We replied to your support ticket about "human not detected" errors via email already. 

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      • Braden Roy
      • Braden_Roy
      • 2 mths ago
      • Reported - view

      GongfuTiger Thank you, I have submitted a ticket. I wasn't sure if perhaps the community had run into the issue and there was a workaround I could perform on my end.

      Thanks again and have a lovely day!

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