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Thank you for reporting the issue. It could be a rig issue. Can you upload your custom model for us to inspect ? If it's private you can send the model to support@deepmotion.com together with the problem description for our support team to inspect.
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Thank you for your reply. I didn't use a custom model, I used your default male. K
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Kirk Ruebenson In that case can you send us your test video that reproduces the problem to support@deepmotion.com for us to take a look or post it here if it's not private ?
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I'm assuming that there wasn't enough contrast in the video, to inicially define the ground level. What do you think, and do you know how I could fix this in Blender, say? And thanks, Kirk.
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Kirk Ruebenson See the attached test result of your video generated by https://portal.deepmotion.com/. It worked ok for all default characters and none of the characters sunk into the ground. Are you sure you are not using custom character ( New Animation -> Custom) ? The model in your video recording does look different from our default characters.
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Sorry, I really don't remember using a custom character, but I guess I did. The pivot was probably in the middle. Anyway, thank you so much for your service, I hope to use it more in the future. Good luck to you! Thanks again, Kirk.
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Kirk Ruebenson Thank you for your feedback. For a custom character you need to make sure the skeleton hierarchy follows our general guideline here.
https://blog.deepmotion.com/2020/11/19/animate-3d-custom-characters/
In general Mixamo character models are pretty good example of humanoid rigs compliant with our guidelines.
Look forward to your future use of Animate 3D.
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