I'm in the middle of a job and I have to wait until July 12 to continue,

I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back, or release the points I have for the year of subscription that they buy does not serve me in parts since I pay a whole year

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  • Santos Franco We followed up with you on your support thread a few days ago - you can use that to directly connect with our support team. 

    If you need more credits, you can upgrade to the Professional plan, which will give you 1500 credits /  month instead of the 480 you're getting now. It will be prorated for you based on your current subscription - You can go here to upgrade.  Our annual plan provides you large discounts every month, however, if you find your project requires a more significant amount of animation credits per month, please check out the other subscription options, or we can work with you on large credit paks should you need them!

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    • DeepMotion_Admin 

      I bought 5,760 credits, in the medium plan, enough for my project, but I did not expect that I could not use them at will, that's why I chose to pay per year, you should let the client decide how to use the credits for which I already pay
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    • Santos Franco Annual Plans are meant to be used over a 12-month period and provide savings based on the longer-term plan. Our pricing page shows 480 credits / month for the annual plan you chose. If you do require 5,760 credits per month, our Studio plan offers 7,200 per month should you need it. If you do not require the service over a 12-month period, you can downgrade to a monthly subscription and your account will be prorated for what you've already paid. 

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    • DeepMotion_Admin 

      That is, if I pay the difference to the monthly studio plan, which is 100 dollars because I already paid 200, would they give me 6,720 credits? because I already used 480 ok?
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  • A que hora se activan mis puntos?, dice aqui que  el dia 11 de julio

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