The old models are no longer valid?
Hi,
A few months ago I inserted a 3d model of a character, it was recognized by the server and the animation worked correctly. But for about 2 weeks the model has not loaded when I want to import an animation on it, there is only written "Uploading data ..." and it stays like that without any result. The animation is not the problem because on another character model the animation loads on it, but on my old model it does not load
thank you in advance for your help
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Hi Wares,
I think there maybe several issue here. When trying to import your model into our service, we are able to upload the character and create animation with it. However, the generated animation sink into the ground. While the cause of this is still mysterious to us, we found that import the model into Maya (2019) and re-export it fixes this sinking issue.
Sorry that you are encountering these issues. Could you help us by answering the following questions?
1. Are you still unable to import the model? Could you try again and let us know?
2. Which version of Maya are you using?
Also to unblock you, we would like to ask you to try re-export this model with Maya and upload again. We are also happy to send our re-exported version to you. If you would like that, please send us an email at support@deepmotion.com.