Exported FBX does not include textures shown in animation editor

Hi,

I created a standard character/avatar in the Animate 3D tool (note that I did not upload any custom character of my own). After creating the animation with this character, I downloaded the fbx file and imported it in UNity and extracted the material from the fbx model. But the material does not have the original color. In the animate 3d video, the avatar's clothing and skin have normal human-like color, but in Unity, they appear with a metallic color. How can I export the fbx with the material/texture shown in the Rotoscope editor? 

thanks

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  • Sud Kum Can you please share your character and animation file with us? 

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      • Sud Kum
      • Sud_Kum
      • 1 yr ago
      • Reported - view

      DeepMotion_Admin Do you have access to my account? If so, you can find it in my library. It was created on 4/6. If you are unable to access, please let me know and I can share it. Thanks.

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      • Sud Kum
      • Sud_Kum
      • 1 yr ago
      • Reported - view

      DeepMotion_Admin The exported fbx file for animation is attached. 

      • Sud Kum
      • Sud_Kum
      • 1 yr ago
      • Reported - view

      DeepMotion_Admin Following up on my previous message, please let me know if you were able to extract the texture from the fbx file that I attached? Thanks.

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    • Sud Kum This file works for us in Blender - we'll test it in Unity and get back to you in the next day or so.

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      • Sud Kum
      • Sud_Kum
      • 1 yr ago
      • Reported - view

      DeepMotion_Admin I retried importing the fbx file in UNity. After importing the model, I used "Extract Textures". It was able to export the clothing and footwear texture.  However, the facial and hand textures/material were not extracted.  I also tried "Extract Material" and that also did not extract the face and hand material. 

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