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Re: hi i have fbx character with armature in blender, how can i add armature to it from deepmotion? Hi John, If your character already have armature, you can try upload it to Animate3D as a custom character and try a short video with it to see if it automatically works.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Blendshapes export Yes, it will work if your model has the 39 blendshapes required in our documentation.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Questions & Answers
- Reported - view
Re: Blendshapes export Hi Tomas, If your model has the 52 ARKit blendshapes, yes you can apply the blendshapes to a custom character in Blender by copying the animation curves.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Questions & Answers
- Reported - view
Re: Multiple Joint Roots Found error message @Jeff Davies Hi Jeff, this error means that you have multiple joint roots of the skeleton. This is currently not allowed in our pipeline. Please check your exported fbx to see if there are multiple…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: 3ds Max Biped Hip and TwistBones Hi Phillipp, Thanks for reporting this to us. Do you mind providing us with this model that you used? We will investigate how to fix it in our pipeline.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Animation Job Failed @Fia Ashley Can you provide us the picture you used which has this issue? Thanks!
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: Animation Job Failed Hi Michael, can you provide us the video you used when encountered this issue? Thanks!
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: Animation seconds time bug after paying Hi @Nao Sakamoto , have you tried logging out and re-log into the system?
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: I can't load my rigged character, it gives an error Hi @Shihab Graphic , could you share with us the problematic model that you used for your job? We can take a look at it. Please send it via email to support@deepmotion.com
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: I can't load my rigged character, it gives an error Hi @Ahmet Karabulut , are you still having this issue? If so, please let us know.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: Error: Model Joint Names Are Not Unique Hi David, If you open the fbx file you provided in another 3D software, e.g. Maya, Blender, you can see that there are duplicated joints in the hierarchy.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique You are right. We found that the Genesis8FemaleEyelashes has a rig that duplicates part of the base Genesis8 rig. May I ask if this is very common in Daz3D packages?
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser Thank you! We will do some investigation.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser May I ask what is causing the duplicate names in Daz3d? If you can share the steps, we can try to reproduce it on our side too.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser thanks for your investigation. If you are still willing to share your model with us so that we can solve this issue, please feel free to send the model to support@deepmotion.com .
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique Hi David, Could you share with us the model that you are trying to upload? We can take a look at what's the issue.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: eyes blinking and mouth movement not work after download Hi @noob of students May I ask what character are you using? (Are you using wolf3d character or our default character, or a character that you upload by yourself?…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures @Pierre Hi Pierre, the emails have reached me, and please don't hesitate to contact me if you have more questions or encountered more problems in the future.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Hi Pierre, we looked into the issue and here's our findings. We are converting glb to fbx in our backend for unified processing, and during this process the fbx converter can not convert the…
Attachment
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Issues
- Reported - view
Re: Convert bvh to biped 3ds max Hi Wares, Are you able to solve this issue? Not an expert for 3ds Max: is this what you are looking for?…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Fbx file not supporting 3d exchange Hi Tarun, Are you able to solve this issue? If not, could you share with us the fbx file that you try to get into 3dExchange?
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: cant download my animation....... Hi James, Is this still an issue? If it still is, could you show us some images of what exactly happened?
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Questions & Answers
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Hi Pierre, could you share with us the original glb that you have uploaded? Please send it via email to support@deepmotion.com
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures @Pierre Schiller I see. Did you try using the Copy patch mode and lighting up the button beside it when doing FBX export? It is similar to Maya's embed media for fbx export.
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Thanks for reporting this issue! We will definitely take a look. We are doing some conversions during processing with some third party libraries, and the issue may happen there.…
- Nicky-DeepMotion
- Nicky_He
- 1 yr ago
- 1
- Issues
- Reported - view

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