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Re: Animation seconds time bug after paying Hi @Nao Sakamoto , have you tried logging out and re-log into the system?
- Nicky-DeepMotion
- Nicky_He
- 5 days ago
- Issues
- Reported - view
Re: I can't load my rigged character, it gives an error Hi @Shihab Graphic , could you share with us the problematic model that you used for your job? We can take a look at it. Please send it via email to support@deepmotion.com
- Nicky-DeepMotion
- Nicky_He
- 5 days ago
- Issues
- Reported - view
Re: I can't load my rigged character, it gives an error Hi @Ahmet Karabulut , are you still having this issue? If so, please let us know.
- Nicky-DeepMotion
- Nicky_He
- 5 days ago
- Issues
- Reported - view
Re: Error: Model Joint Names Are Not Unique Hi David, If you open the fbx file you provided in another 3D software, e.g. Maya, Blender, you can see that there are duplicated joints in the hierarchy.…
- Nicky-DeepMotion
- Nicky_He
- 5 days ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique You are right. We found that the Genesis8FemaleEyelashes has a rig that duplicates part of the base Genesis8 rig. May I ask if this is very common in Daz3D packages?
- Nicky-DeepMotion
- Nicky_He
- 7 days ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser Thank you! We will do some investigation.
- Nicky-DeepMotion
- Nicky_He
- 7 days ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser May I ask what is causing the duplicate names in Daz3d? If you can share the steps, we can try to reproduce it on our side too.
- Nicky-DeepMotion
- Nicky_He
- 9 days ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique @David Mouser thanks for your investigation. If you are still willing to share your model with us so that we can solve this issue, please feel free to send the model to support@deepmotion.com .
- Nicky-DeepMotion
- Nicky_He
- 9 days ago
- Questions & Answers
- Reported - view
Re: Error: Model Joint Names Are Not Unique Hi David, Could you share with us the model that you are trying to upload? We can take a look at what's the issue.
- Nicky-DeepMotion
- Nicky_He
- 10 days ago
- Questions & Answers
- Reported - view
Re: eyes blinking and mouth movement not work after download Hi @noob of students May I ask what character are you using? (Are you using wolf3d character or our default character, or a character that you upload by yourself?…
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Questions & Answers
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures @Pierre Hi Pierre, the emails have reached me, and please don't hesitate to contact me if you have more questions or encountered more problems in the future.…
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- 1
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Hi Pierre, we looked into the issue and here's our findings. We are converting glb to fbx in our backend for unified processing, and during this process the fbx converter can not convert the…
Attachment
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- 1
- Issues
- Reported - view
Re: Convert bvh to biped 3ds max Hi Wares, Are you able to solve this issue? Not an expert for 3ds Max: is this what you are looking for?…
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Questions & Answers
- Reported - view
Re: Fbx file not supporting 3d exchange Hi Tarun, Are you able to solve this issue? If not, could you share with us the fbx file that you try to get into 3dExchange?
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Questions & Answers
- Reported - view
Re: cant download my animation....... Hi James, Is this still an issue? If it still is, could you show us some images of what exactly happened?
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Questions & Answers
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Hi Pierre, could you share with us the original glb that you have uploaded? Please send it via email to support@deepmotion.com
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- 1
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures @Pierre Schiller I see. Did you try using the Copy patch mode and lighting up the button beside it when doing FBX export? It is similar to Maya's embed media for fbx export.
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Issues
- Reported - view
Re: Blender 2.93.1 - Exported .glb/.gltf models have no textures Thanks for reporting this issue! We will definitely take a look. We are doing some conversions during processing with some third party libraries, and the issue may happen there.…
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- 1
- Issues
- Reported - view
Re: Issues converting my BVH an FBX video into iclone Hi Joseph, can you elaborate your issue? I don't fully understand. Could you please tell me: 1. Are you trying to import the BVH file into 3DXchange? Or FBX file? 2. How do you import? 3.…
- Nicky-DeepMotion
- Nicky_He
- 2 mths ago
- Issues
- Reported - view
Re: The old models are no longer valid? @Wares Warels Are you moving the joints?
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- Questions & Answers
- Reported - view
Re: The old models are no longer valid? @Wares Warels Hi Wares, We inspected the model very closely, and the model doesn't meet our custom character requirements: https://forum.deepmotion.com/t/h7hmwhj/animate-3d-custom-character-faq…
Attachment
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- 1
- Questions & Answers
- Reported - view
Re: The old models are no longer valid? @Wares Warels Could you provide us the original model instead of the one exported from 3ds max?
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- Questions & Answers
- Reported - view
Re: The old models are no longer valid? @Wares Warels looking at the model and just want to clarify with you: is it originally made in 3ds Max 2017?
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- Questions & Answers
- Reported - view
Re: The old models are no longer valid? @Wares Warels The .bip file is currently not supported.
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- 1
- Questions & Answers
- Reported - view
Re: The old models are no longer valid? Hi Wares, I think there maybe several issue here. When trying to import your model into our service, we are able to upload the character and create animation with it.…
- Nicky-DeepMotion
- Nicky_He
- 4 mths ago
- Questions & Answers
- Reported - view

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