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Stuck in loading
I created new project. But an empty error window was popped and then my account was stuck in loading... help please.
Sungwook Bang
Sungwook_Bang
1 yr ago
7
replies
71
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
I am confussed on how to upload a video
Chrisphine Murima
Chrisphine_Murima
1 yr ago
1
reply
15
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
Compatibility with Three.js
Hi, I recently exported a VRM from Vroid Studio and created an animation with it using DeepMotion. Within DeepMotion the animation works well but when importing back into Three.…
Jason Daly
Jason_Daly
1 yr ago
12
Issues
mixamo carecter file uplod
not uplod ples solving
Md Salim
Md_Salim
updated
1 yr ago
8
Issues
0% forever
Syunrin Ko
Syunrin_Ko
1 yr ago
2
replies
22
Last reply
Syunrin Ko
1 yr ago
Issues
Verification problem
Not able to verify from this step.
Hansika Rathod
Hansika_Rathod
1 yr ago
22
Issues
Stuck at "Initializing process" indefinitely
I'm attempting to generate an animation with a ReadyPlayerMe avatar in Animate 3D and it has been stuck at "Initializing process" for several hours. I haven't run into any issues with this specific…
Braden Roy
Braden_Roy
1 yr ago
2
replies
45
Last reply
Braden Roy
1 yr ago
Issues
Blendshape and face tracking issues
is anyone else having issues with retargeting their face animations in Maya? I used the deepmotion default model and facial expressions came out fine but when I try to retarget the fbx on my custom…
Navid Bolorforoush
Navid_Bolorforoush
1 yr ago
22
Issues
Waited a few months, still didn't get credits
I have waited for a couple of months and it still won't give me my 30 credits. If you could fix this problem that would be great!
Joehn Revives
Joehn_Revives
1 yr ago
1
reply
36
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
reverts back to login page
when initiating an animation job the deep motion reverts back to the login page ,this happens once video is selected and animation starts initializing , need solution ASAP
Adnan Hassan
Adnan_Hassan
1 yr ago
1
reply
32
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
I'm in the middle of a job and I have to wait until July 12 to continue,
I don't like the points system, I'm in the middle of a job and I have to wait until July 12 to continue, I want to cancel this subscription and get my money back,…
Santos Franco
Santos_Franco
1 yr ago
5
replies
40
Last reply
Santos Franco
1 yr ago
Issues
Login failed
can not logged in my account. After creating account i go for Sign in but it always loading and can not go to my account. I tried it other browser but unsuccessful. So please help me.
Sayandeep Adak
Sayandeep_Adak
1 yr ago
1
reply
184
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
Issue with monthly subscription
Hi, I'm reaching out to you here as I couldn't find a support email. I recently subscribed to the monthly Professional plan, but both in my profile and in my dashboard,…
Daniel Albas
Daniel_Albas
1 yr ago
2
replies
32
Last reply
Daniel Albas
1 yr ago
Issues
Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
Kevin Woods
Kevin_Woods
1 yr ago
1
reply
33
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
Cher Chiu
Cher_Chiu
1 yr ago
3
replies
67
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Can't create another animation with my free account
Not enough animation time available, video is 37.118 seconds long but only 11 second(s) of animation time remaining.
John Felix
John_Felix
1 yr ago
2
replies
27
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
Zoure Clement
Zoure_Clement
2 yrs ago
3
replies
12
Last reply
Zoure Clement
2 yrs ago
Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
Serhei Shumski
Serhei_Shumski
2 yrs ago
1
reply
14
Last reply
Mikolaj-DeepMotion
2 yrs ago
Issues
Video Angle Changes For The Download
Hey, when I download the animation the angle suddenly changes: in the preview I saw the character dancing right in front of me, but now I see her a bit from the side.…
Aesthetics Experiment
Aesthetics_Experiment
2 yrs ago
18
Issues
Multiple Joint Roots Found error message
I posted this under the Q&A section a couple of days ago also. I'm trying to upload a model from CC3. First I set the model into a T-pose, then export from CC3 as an FBX file.…
Jeff Davies
Animation junkie
Jeff_Davies
2 yrs ago
15
Issues
i can't sign in 😑
😑
Sepehr Zandevakili
Sepehr_Zandevakili
2 yrs ago
177
Issues
Automatic logout
If you do not work for a long time, you will be automatically logged out. I understand. However, the user does not see that he is logged off and waiting for the process to complete.
Frantisek Harcar
Frantisek_Harcar
2 yrs ago
1
reply
17
Last reply
Ergin D
2 yrs ago
Issues
Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
1
reply
46
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Daz Genesis 2 Female: no skeleton error?
Hi, I followed your youtube Daz3d tutorial https://www.youtube.com/watch?v=ZLaiHzi0f9o Fixed the Tpose & exported as FBX But when I upload I get an error insisting there is no rigged skeleton (but…
David Mouser
David_Mouser
2 yrs ago
2
replies
21
Last reply
Ergin D
2 yrs ago
Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
Mike N
Mike_N
2 yrs ago
3
replies
37
Last reply
Ergin D
2 yrs ago
Issues
1
2
3
4
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