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Not enough animation time available
So basically whenever I upload a video for a rig that is UNDER 10 seconds, it says something like it is 7 seconds long but only 3 seconds of animation time remaining or whatever adds up to 10…
Kevin Woods
Kevin_Woods
1 yr ago
1
reply
33
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
0% Forever
Has been waiting for more than 2 hour for a job to be started 🙂. There's no any cancel button before job started and hence can't even restart the process. Already at the highest plan I could go.…
Cher Chiu
Cher_Chiu
1 yr ago
3
replies
67
Last reply
GongfuTiger
Moderator
1 yr ago
Issues
Can't create another animation with my free account
Not enough animation time available, video is 37.118 seconds long but only 11 second(s) of animation time remaining.
John Felix
John_Felix
1 yr ago
2
replies
26
Last reply
DeepMotion_Admin
Admin
1 yr ago
Issues
Forgot job name
Hello. I want to delete some animations but I forgot the job name. What can I do? Please help me. Thank you
Zoure Clement
Zoure_Clement
2 yrs ago
3
replies
12
Last reply
Zoure Clement
2 yrs ago
Issues
Не загружает ни одного видео
Пытаюсь загрузить любое видео и получаю пустую страницу. Требования видео соблюдены
Serhei Shumski
Serhei_Shumski
2 yrs ago
1
reply
14
Last reply
Mikolaj-DeepMotion
2 yrs ago
Issues
Video Angle Changes For The Download
Hey, when I download the animation the angle suddenly changes: in the preview I saw the character dancing right in front of me, but now I see her a bit from the side.…
Aesthetics Experiment
Aesthetics_Experiment
2 yrs ago
18
Issues
CAN'T GET A PREVIEW
Please i do not know why i keep getting this no matter the number of times I try to preview my animation. It just keep loading over and at the end it logs out automatically.…
Augustine Orji
Augustine_Orji
2 yrs ago
8
replies
134
1
Last reply
Augustine Orji
2 yrs ago
Issues
Multiple Joint Roots Found error message
I posted this under the Q&A section a couple of days ago also. I'm trying to upload a model from CC3. First I set the model into a T-pose, then export from CC3 as an FBX file.…
Jeff Davies
Animation junkie
Jeff_Davies
2 yrs ago
15
Issues
DOWNLOADING YOUR CHARACTER
My own character with your starter package motion capture with deep motion My own character with my motion capture with deep motion Hi, please why does the animation come with your own character,…
Orji Augustine Nkemjika
Orji_Augustine_Nkemjika
updated
2 yrs ago
4
replies
153
1
Last reply
Orji Augustine Nkemjika
2 yrs ago
Issues
i can't sign in 😑
😑
Sepehr Zandevakili
Sepehr_Zandevakili
2 yrs ago
177
Issues
Automatic logout
If you do not work for a long time, you will be automatically logged out. I understand. However, the user does not see that he is logged off and waiting for the process to complete.
Frantisek Harcar
Frantisek_Harcar
2 yrs ago
1
reply
17
Last reply
Ergin D
2 yrs ago
Issues
Animation Job Failed
I keep facing this error whenever I try creating an animation. What may be the cause?
Michael Asante
Michael_Asante
2 yrs ago
3
replies
69
2
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Animation seconds time bug after paying
This popup showed after I uploaded a video for making animation. I only used 10 sec for my freeplan and I still had 20 sec left to use. I upgraded my plan by paying, but still the popup showed.…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
1
reply
46
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
I can't load my rigged character, it gives an error
Ahmet Karabulut
Ahmet_Karabulut
2 yrs ago
3
replies
44
2
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
Daz Genesis 2 Female: no skeleton error?
Hi, I followed your youtube Daz3d tutorial https://www.youtube.com/watch?v=ZLaiHzi0f9o Fixed the Tpose & exported as FBX But when I upload I get an error insisting there is no rigged skeleton (but…
David Mouser
David_Mouser
2 yrs ago
2
replies
21
Last reply
Ergin D
2 yrs ago
Issues
Initializing process.... 0% forever
My 3D rigged character is uploaded successfully but with my mp4 video after clicking "create animation" it does not change from Initializing Process 0% My video is 720p 10sec and not moving,…
Nao Sakamoto
Nao_Sakamoto
2 yrs ago
2
replies
54
1
Last reply
Ergin D
2 yrs ago
Issues
creating an animation hangs after start
I have a new freemium account just created last week. Uploaded my vid and created a BVH file with no issues. This week, there is a new log on interface wanting me to an an app to my dashboard or…
Mike N
Mike_N
2 yrs ago
3
replies
37
Last reply
Ergin D
2 yrs ago
Issues
Can't upload a 26 seconds video with a free account with 30 seconds remaining
Hello, I have a free account with 30 seconds left at the moment. I am trying to upload a 26 seconds long video but a pop-up appears telling me that I only have 10 seconds available with my current…
SioraFede
Federica_Armani
2 yrs ago
2
replies
32
Last reply
SioraFede
2 yrs ago
Issues
Blender 2.93.1 - Exported .glb/.gltf models have no textures
Hi, I've been trying to export different combinations for my custom character created in Blender. It's a simple robot with a principled shader applied using diffuse, roughness, normal, and metallic .…
Pierre Schiller
Pierre_Schiller
2 yrs ago
13
replies
1208
1
Last reply
Pierre Schiller
2 yrs ago
Issues
lips and eyes not work after download fbx file
hello sir i have a issue in face tracking i move my eyes and lips in video after creating animation i preview my animation my character also move his lips and eyes but after download my animation i…
noob of students
designer
noob_of_students
updated
2 yrs ago
14
Issues
Access Forbidden
Hi - I'm evaluating Deep Motion for our studio. I was able to login yesterday and earlier today, but now all that returns is "Access Forbidden" Tried multiple times.…
Paul Kardos
Paul_Kardos
2 yrs ago
10
replies
34
Last reply
Paul Kardos
2 yrs ago
Issues
smoothing is dangerous
be careful with smoothing, I noticed improvements , but also noticed some stiffness issues. please be gentle with it, it can squeeze the life out of the animation.
Sam SMITH
Sam_SMITH
3 yrs ago
6
replies
72
1
Last reply
GongfuTiger
Moderator
2 yrs ago
Issues
Issues converting my BVH an FBX video into iclone
Please I tried converting my exported result of the BVH and the FBX motion capture from my video into 3DXchanger but each time I export into iclone I won't find the motion file in the motion file…
Joseph Wilfred
Joseph_Wilfred
2 yrs ago
1
reply
37
Last reply
Nicky-DeepMotion
2 yrs ago
Issues
How can I add scence and delete video background?
Dear Deep Motion's Support Team, I would like to create work-out tutorial videos like this: https://www.youtube.com/watch?v=V7cdJ9-T6CM How can I add nice scene to video and delete original video.…
Sophie Nguyen
Sophie_Nguyen
2 yrs ago
1
reply
71
1
Last reply
GongfuTiger
Moderator
2 yrs ago
Issues
Mp4 jitters out of sync with audio?
downloading MP4 the video jitters out of sync with the audio. The Video then ends too early but the sound plays through. I have downloaded a few times with the same result,…
Nigel Brown
Nigel_Brown
2 yrs ago
9
Issues
1
2
3
4
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